I purchased the 3 year wheel alignment program. Went I got it done for the first time with Tires Plus 6 months ago, an array of problems started on my car. I had to get a Steering rack replaced a few weeks after, saying it was cracked and how my wheels were not aligned correctly, and the wear on my tires I bought a year previously, were wearing abnormally - severe.
After the 1st alignment, in addition to the problems listed above, my car was NOT driving correctly. It felt even more off then before I went in and it just didn't feel right. I have had THREE opinions about my tires and the fault all traces back to Tires Plus - not doing the wheel alignment correctly.
Flash forward to a few months, I go in to get another alignment. They called to tell me I needed New Tires, New brakes, ALL new struts, New cabin and engine air filter ( I JUST changed these 3 months ago), and a few other things. Overall the quote was close to $3000. Definitely was being taken advantage of. The customer service agent, Jared was very nice, but ultimately pinned me for someone who wouldn't get a 2nd and 3rd opinion.
After this alignment, my care still felt horrible. I was TOLD my struts had a crack in it and needed to be done ASAP.
I took it to a mom and pop shop that I trust, was told my struts were indeed NOT cracked but that I do needed new tires and how only the back two trust needed to be replaced. I was also told the unusual wear in tear on my tires were due to Tires Plus NOT doing the wheel alignment job correctly. This was my 2nd opinion. I have 3rd and 4th opinions about this exact thing as well.
I proceeded to go to Discount tire to get new tires that were still 20,000 miles warranty left on the tires. Eventually, I was told that I needed ALL new tires and how Tires Plus did the past 2 wheel alignments wrongly. THIS WAS MY 4th OPINION.
I was also told that because they did it wrong, it wore on my tires tremendously at a fast rate. He then told me I was being taken advantage of and how my brakes were in perfect condition as well as my filters. I AM NOT HAPPY WITH TIRES PLUS AND WILL SPREAD THE WORLD. BLESS :)
Product or Service Mentioned: Tires Plus Wheel Alignment.
Reason of review: Bad quality.
Monetary Loss: $3100.
Preferred solution: Let the company propose a solution.
I didn't like: Someone trying to rip me off, Bad service.