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On 10/18/17 I placed an order to have 4 Faulken tires installed at store# 236402 at 7115 State RD 70E. They called the next day thurs.

10/19/17 and verified our appointment for sun. 10/22/17@10:00 am. On sat. 10/21/17, they called and wanted to make sure we were keeping our appointment.

They stated that they didn't have the tires we ordered at that location. they said they had them at another location and would pick them up if we kept our appointment. we stated we would and they said they would see us the following day @10:00 am. We arrived on sun.

10/22/17@10:00 am. We were told that they didn't have our tires and asked if someone called us. we stated that someone called the day before and said they were picking them up at another location. We were told that they would give us a Firestone tire that was "better" than the Faulken tire we ordered.

he said it had a 50,000 warranty like the Faulken. I corrected him and stated that the Faulken had a 65,000 mile warranty. He stated that just because the Firestone warranty was for 50,000 didn't mean it couldn't go 65,000.

We left very dissatisfied without tires. I will shop elsewhere!

Review about: Tires Plus Customer Care.

Reason of review: Poor customer service.

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BSRO Social
#1385345

We would be happy to look into your concerns with your recent appointment. We understand your time is valuable and apologize for the inconvenience you have experienced.

We would like to escalate these concerns on your behalf. Please send an email with your contact information, the store's six digit number, and any additional details you wish to share to socialcare@bfrc.com.

We look forward to speaking with you soon. Thank you for reaching out to Tires Plus.

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