On 11/10/2012 I stopped by Midway Tiresplus (300 Snelling Ave N St. Paul,MN 55104-5330) for a flat tire. The service adviser told me they will be happy to help. After 20 minutes, this guy comes and tells me he could fix the tire and it will be about $ 28. I said "Ok go ahead..". After 10 minutes this same guy comes and said " We just did a free courtesy check and found the following problems. The brake fluid needs to be changed because there are copper particles in it. It is about $ 79. Moreover, you need to change the windshield wiper blades...It costs only $ 31. Also both tail light are out. That is $ 24"...I always check my car lights before I leave my apartment AND they were working perfectly ...So I sensed a gimmick and nicely said "Sir..thank you for checking my car. Can you please fix tire for now and I will come back other time for the other maintenance issues." The guy was not happy because I didn't wanted to do the recommended maintenance. He snaps " That is your call!" and left.
After 5 minutes this same guy comes back after talking to the technicians and informs me " I can't fix your tire because the damage is beyond repair. You have to buy four sets of tires. It costs about $ 868 installed and comes with 5 year warranty".
Obviously I was outraged and claimed to take my car. The guy insisted I would have a blown tire and the damage could be worse. I asked him if he could use the spare tire. He informs me he can't take the spare out because "it is rusty" and adds " oh by the way your front light need to change too!" OMG! I was flabbergasted by the whole drama...The 20-30 minutes turned out to be more than an hour and I was coerced to purchase tires that I DON'T need. On top of that I got my tail light and front light out! they were perfectly working on my way to the TIRESPLUS and now mysteriously not working... I left that store as soon as I can... By the way, I have been a customer of that store since 2005 and was purchasing whatever the service adviser told me.
Anyways I go to Firestone-another shop- ( less than a mile away) and got my tire fixed for $ 22. I was thankful that I didn't spend hundreds of dollars for a simple flat tire. I don't want any other person to be scammed by these people. That is why I 'm writing this!
Product or Service Mentioned: Tires Plus Repair.
Monetary Loss: $868.