Update by user Jan 06, 2012
Got an email from the website asking to post any updates to this matter now that its over a month from the original review. All I can say is, my \"fixed\" tire is as good as a new one off the factory -- smooth and no issues whatsoever.
Thanks again to Discount Tire on Highway 7, Minnetonka for the rescue, accurate assessment and professional job.
To me, that\'s customer service that makes a difference -- regardless of brand, business age or status. -S
Update by user Nov 22, 2011
Couple of things I wanted to add to this review -- since I didn\'t find an edit option to change the text.
First, that TiresPlus were polite and friendly like any other store. They just would not fix my tire.
Second, that at Discount Tire, a \"manager\" did not have to examine my tire because of any escalation. Just that at my turn at the counters, the person I interfaced with happened to be a manager.
Original review posted by user Nov 22, 2011
Tires Plus (Columbia Heights, MN) would not fix my flat tire saying that a screw has gone in the tire at an "odd angle" and so the tire must be replaced. And since my car was All-wheel-drive, they said they would refuse to replace anything but all 4 tires at the same time.
I thought of taking a second opinion and went to Discount Tire on Highway 7 at Minnetonka (which was near my workplace). The manager examined the damage and said, "this looks fixable". After it was done, he showed me the part of the tire where it was fixed and it was just fine.
Drove back home with it installed. The vehicle is a newer BMW and I am a very picky driver. No vibrations or lumpiness, smooth as ever.
Discount Tire saved me a ton of money today. Their stores at Highway 7, Minnetonka, MN; and the one at Blaine, MN I think are great tire store choices if you like to be treated like a valued customer.
As for TiresPlus, they should probably hire somebody who knows a thing or two about fixing a flat.
Monetary Loss: $800.