In november of 2012, I had gotten new tires from Tires Plus. No big deal, seemed like a good job done.
Flash forward to June 2013. Partner tries to check wheel bearing and notices the nut has been cross threaded with the lug shaft. When they originally dis my tires, they rushed and impacted them straight on which is never good because that leads to.....you guessed it, a beat lug shaft snapping off in the nut when it is removed next time. Called them up and explained the situatuon.
They admitted fault and allowed me to come in and have it fixed free of charge. When in the office, the gentleman asked for the broken nut and I declined. They wanted it back so they can re-tap it like cheapskates so that it will re-break later on. I explained that I wanted a new lug shaft put in, not have the old one just put back on.
His claim was they needed the part number off the broken nut to re order a new one. Yeah sure, like there are only three other identical parts on the same tire to get that info! Cheapskates! The tech working on a nearby computer snickered at my concerns like I was being snotty.
People suck, do your own car work. I will from now on.