I dropped off my van at Tires Plus in Warminster PA on Sunday, with an appointment for an inspection and oil change. They told me that the equipment for testing emissions was down, and so it might take longer than normal.
I called at the end of the day, and they said the equipment was still down but it would be fixed first thing the next morning. Monday came and they called to tell me that the equipment was STILL not working and it would take until the end of the day. They finally got the inspection done, and told me I needed a full set of tires and a new brake light to pass inspection. I agreed to buy new tires but refused to pay the ridiculous price of $15 for a tail light, and $30 for the pair.
I told them I would purchase and install the new tail light myself. So I went to pick up the van, immediately installed the new bulb, went back inside to get my inspection sticker, and they said, "Sorry, you need to make an appointment for a re-inspection for us to put on the sticker." I was FURIOUS, after they held my van for two days and screwed up my whole schedule, now they are going to hold me up ever more for an appointment to check a single light bulb? I argued with them and finally got them to agree to look at the van as soon as they were done the car they were currently working on.
I asked how long would that be, and the woman behind the counter said "I don't know, however long it takes." I said "why don't you just ask the technician?" She said, "It's not good to interrupt the technicians when they are working on a car, because it will delay that persons service." So wait a minute, its okay to delay MY car for two days, but you can't stop working on someone else's car for 15 seconds to look out the window and see that the brake light is fixed? I said, "I've bought four sets of tires here, and I've been a loyal customer for years, but I will never buy anything from here again."
Product or Service Mentioned: Tires Plus Oil Change.