My husband and I made an appointment to have my Ford Focus SE in for the PA state inspection and emission test on 7/27/2008. Our appointment time was at 11:30 AM.
I proceeded to bring my vechile in at 11:25AM and I was told by the gentlemen behind the counter (David)that he was sending his only technician on lunch break and that it would be awhile. That is my first complaint, what is the point of making an appointment when the shop has noone there to work on my vehicle? My second complaint is when David called at 2:07 PM and spoke with my husband that he told my husband that my car failed inspection due to two bad rear tires. My husband stated he would call back and I did and asked what was wrong with my tires since they are under 8 months old and David proceeded to tell me that both were under state min with tread.
I asked how that could be since they are new and then he continues to tell me that only one tire failed inspection but I should have both replaced. I asked him why he stated both failed. He could not responde. I became very upset and hung up the phone since your techicians are lieing to me to gain more money.
David called back about 30 minutes later and spoke with my husband again and told him again that both rear tires failed when in truth only one did. I ended up buying one new tire and he passed my inspection.
I would like to know what the company is willing to do for the fact that you have employees that boldly lie to customers and get caught to get more money for the store. That is truely worng.