Brought my suv to Tires Plus in Woodbury, MN for a tire rotation and balance. I was experiencing some vibration while driving down the highway and was informed the tires may just need to be balanced.
When they were finished, I went to leave only to have to park the car again asap due to a horrible grinding from the front end. They put it back on the hoist and said that the brake calipers was rubbing on the rims in the front. I've had this car for 8 yrs and NEVER had this problem before. They then said someone had used a grinder to grind the rim so it wouldn't rub.
Again, odd because I've never had a problem previously and my dad and I do 90% of the work on this vehicle. They basically put the tires back to where they were before the rotate and I left. I still heard a little noise but didn't have any confidence that Tires Plus knew what they were doing. Took wheels off in garage to inspect caliper only to find that my brake pad was actually rubbing not the caliper.
Also found that all 4 rims were ground down and it was because too much was removed so the clearance is no longer there to avoid rubbing on the brake pads. Went back to Tires Plus and they said the aftermarket rims were not meant for my vehicle. They've been on the car for 14 years. I have the records from the previous owner.
How is it that they have never been a problem until now??? The manager refused to admit any fault. He said they ground off corrosion and that was it. Obviously, during that, they removed too much metal.
I now will need to bring them to small claims court to have this resolved. The rims on the back are so bad that they can't even be rotated to the front and I have to modify the brake pads from now on so they don't rub on the front.
It's ridiculous! Stay far away from these people unless you actually hate your vehicle.
Product or Service Mentioned: Tires Plus Tire Rotation.