I recently had an appointment for an oil change at Tires Plus in St. Petersburg for 1:00PM.
They told me it should take about 45min. to an hour (for an oil change, WTF!) After waiting a while I notice a lot of mechanics hanging around doing nothing and talking on cell phones. To make a long story short it took one and a half hours. One and a half hours of my time and lost wages.
Thanks Tires Plus you just lost a customer and I will tell others. I one makes an appointment for a certain time...KEEP TO IT.