This letter is to inform of the rude treatment given me by Customer Service Manager Cliff - and Store Manager Pete Bidne while attempting to get a routine oil change for my truck before leaving town for the weekend. For convenience I had made the appointment online the night before and printed off a coupon and of my appointment choices they gave me the last appointment I selected.
My visit turned quickly turned into a nightmare at Tires Plus when standing in an empty waiting area Cliff informed me they would not start my truck until 5 even though I was 15 minutes early. He said it would take 30 to 45 minutes to finish it from that time. I asked why does it take so long for what is typically a ten minute service. I wanted to know because it was 90 degrees out and I had to sit on the parking lot with my two dogs to wait since they aren't allowed inside. This simple question grew into a 15 minute yelling match when I lost my mind over him explaining the oil change process and I became so frustrated I crinkled the coupon up and threw it at him saying forget this service, I am leaving. I said I had an appointment and clearly there is no one here! Finally, when I asked to speak to the store manager who appeared from a side room I told him I don't understand this place. I am being punished for arriving early and being told I may wait up to an hour before my truck is finished and in an empty place. I wondered why? You advertise on the coupon I held that this is a "time saving service done for 30 minutes or less or it's free." Isn't this correct? I didn't get an answer.
After getting the run around for 15 minutes I asked for information regarding General Manager to send a letter of complaint. I was informed me that would be a wasted time because the letter would arrive back to them. I just became more frustrated. I am extremely disappointed in Pete the Store Manager for not handling this situation better. They insisted I proceed on the service but I declined saying no I am not happy with you guys or to wait and I am not sure I trust you . I am very sorry I wasted my time driving 5 miles to the Tires Plus, Maplewood Store on County Road D. I never expected this to happen in what should be an eventless routine visit. Needless to say I drove home very angry and frustrated with my oil boiling. I could see it taking longer in a service area - full of happy customers. I did not make an appointment to be beat up. I sincerely hope this doesn't happen to many others.
Product or Service Mentioned: Tires Plus Oil Change.