Tires Plus

Tire Plus in Port Charlotte, Florida should be called Tire Minus.

Owners are Bridgestone LLC. Avoid this place.

My travel van needed a tire and the price for a replacement was decent. As, I was watching and taking pictures, the certified mechanic didn't lift the van at a proper place of the van and therefore crushed the underneath body of the van. Damages were estimated at over $900. I complaint at Bridgestone, it toke them a month to get back at me and they came with a contract that they wanted me to sign a release form and refund me the cost of the tire instead.

I told Bridgestone that it was not the tire the issue but the way the mechanic lift the van and damage the underneath. I spoke to Chet (no last name) and apparently the superviser by the name of Nick Griswald at Bridgestone who is an engineer, (lmfao), decided not to refund more than a tire cost. Staff at Tire Plus were slightly arrogant at best including the management at Bridgestone.

Your pick. Included in pictures is the contract release form and pictures.

On 4-15-25 I called the Tires Plus center on 32894 US 19 Palm Harbor FL. Was told there were two Bridgestone tires in stock, I made an appointment to have a new tire installed on the rim of my 2023 Lexus ES350 at 11:00AM on 4-16-25.

I took off from work that morning to get this done.

10:00 that morning I was called because the tire was not in stock. Wasted time off. I dropped the tire off at noon and picked it up at 4:30 when it was ready. When I got home and tried putting the tire on several of the 1/4oz weights fell off (because they were stuck on dirt).

I then noticed that the wheel was damaged in several places from the tire machine, this wheel cost over $350.00. My wife had to take a cab to work and I had to go back again for the third time to complain about damage and rebalance the wheel. Upon rebalancing I found out those weights that fell off were not even necessary and must have been a mistake of the tech (Navid). I was also told that the machine damages rims all the time its normal.

Unacceptable!!

The manager offered me a free oil change in compensation for the damaged rim and the cost of the cab.

I am disputing this charge with American Express because the damaged caused by this service is more than the cost you charged me.

In other words I paid $302.61 for service and the damages are over $350.00. I already notified the store in person, via the website and via the survey.

I am patiently awaiting a response.

The tire machine at Tires Plus likely left marks on the inside of your rim because the clamping mechanism was used to hold the wheel during the tire change process, and the clamps may have contacted the rim. In some cases, the clamps are designed to grip the outside of the rim, but if the clamps are not properly aligned or if there is a problem with the machine, they can sometimes grip the inside of the rim.

Here's a more detailed explanation:

Clamping Mechanism: Tire machines use a clamping mechanism to hold the wheel securely during the tire mounting and dismounting process.

Outside Clamping: Modern wheels, whether alloy or steel, should ideally be clamped from the outside to prevent damage.

Inside Clamping: If the clamps are not properly aligned or if there's an issue with the machine, they can sometimes grip the inside of the rim, potentially leaving marks or scratches.

Potential Causes:

Incorrect Clamp Placement: The technician may have improperly positioned the clamps, causing them to make contact with the inside of the rim.

Machine Malfunction: There could be a malfunction with the machine, causing the clamps to engage in an unintended way.

Age and Wear: Over time, the clamps on the machine may wear down or become misaligned, potentially leading to issues with grip.

What to do:

Document the Issue: If you notice the marks, take photos and document the issue.

Contact Tires Plus: Reach out to the store where you had the tire change and express your concerns.

Consider Professional Repair: If the marks are significant, you may need to consult with a professional to assess the damage and discuss potential repair options.

I TOOK MY 04 DAKOTA IN DUE TO NO BRAKES AND TO GET 2 NEW FRONT BRAKE HOSES INSTALLED ALONG WITH HAVING SUSPENSION LEVELED, A FRONT END ALIGNMENT AND 2 TIRES MOUNTED. IN THE PROCESS OF REMOVING AND REATTACHING HARD BRAKE LINE FLARE NUT FROM THE BRAKE HOSE IT WAS COMPLETELY DAMAGED (ROUNDED OFF COMPLETELY).

IT WAS NOT IN THAT CONDITION UPON DROPPING OFF THE TRUCK. FRIDAY FEBRUARY 14TH, 2025 I WAS CHECKING THE AIR IN MY TIRES I NOTICED IT AND THAT THE VALVE STEM CAPS ON TIRES I HAD INSTALLED WERE REGULAR CAPS AND I HAVE CUSTOM AFTERMARKET VALVE CAPS. I WENT TO THE TIRES PLUS ON 192 IN MELBOURNE, FL WHO WORKED ON MY TRUCK AND EXPLAINED THE ISSUES TO A MANAGER WHO TOLD ME THEY DO NOT REPLACE THE FLARE NUTS UNLESS THEY ARE WORKING ON BRAKE LINE TUBING AND THE MOST THEY COULD DO IS REIMBURSE ME FOR THE VALVE STEM CAPS IF I PURCHASE A NEW SET AND BRING IN THE RECEIPT. I SPENT $870 IN WORK ON MY TRUCK AND DO NOT SEE DAMAGING A PART AND LOSING PARTS ESPECIALLY WITHOUT BEING TOLD ABOUT IT.

I WOULD APPRECIATE IF THIS ISSUE COULD BE RESOLVED AND DAMAGED PART FIX.I HAVE PICTURES OF THE DAMAGE. THANK YOU.

I wanted to one of your locations two days ago and had several tests ran on my vehicle in order to fix the engine light that was on as I was requested by that location. The issues was allegedly fixed prior to leaving.

However, the engine light came right back on hour or two after my departure from the place I called in the very next morning in which I was told to come in they gave me a different reason to why the engine light was on that it was another part in the same location that needed it fixed. I feel that Ive been bamboozled took an advantage of. I feel like my money was stolen.

I feel like they cleared the code only to turn in service engine light out. I dont know however I know for sure they knew the problem or added problem prior to me, leaving for my return for more money I am extremely upset as I am a single father with two small children and on a fixed income, please give me a call and or email at 612-494-**** and or email at TONYTONE6791@***.com the Pacific location involved is Maple Grove one 3562 80th Circle N., make Maple Grove, MN

I made an appointment on 2/21/25 for 11 am 2/22/25 alignment and oil change at Tire Plus at 655 Johnson Ferry Rd., Marietta, GA 30068-****.

When I arrived at this location I was told there was no appointment on the schedule. I verified the phone number I called as they thought I contacted a different location and phone numbers were changed.

I have this locations phone number saved in my phone and I called the number I called to make this appointment and the phone at this location answered.

I was at the correct location. However, no appointment was on the schedule for my car.

I asked what happened for I rearranged my day/ schedule for this work to be done. I said the girl on the phone when I made the appointment seemed disingenuous, disengaged and a bit confusing. However at the end of my conversation she said she placed the appointment and for me to be be at this location at 11 am.

I was told there was a temporary girl working that day to help out answering the phones.

This did not help my situation for I had wasted my time to be at this location only to have to reschedule for Thursday 2/27/25 at 8 am.

I would like to be compensated for my lost time and actually to rearrange another day (2 in total) of my life for service at this Tire plus location.

Also this employee should be aware how important her job is for your company to schedule correctly.

Please let me know what will be done in this situation as recompense.

Sincerely,

Rita Christine Rice

P.S. I have typed this security code in about 13 times and it keeps saying incorrect code so I started this form over again in order to submit it.

Tires Plus on Tara Boulevard in Jonesboro failed me. The district manager, store manager, and service manager were unprofessional and rude.

They failed to resolve my issues, showed no customer care, and disrespected me. I had 143,000 miles after my oil change, documented in their system. But 71 miles later, a Chassis Restriction light appeared. Never had issues before.

Extremely disappointed and frustrated, I wouldn't recommend Tires Plus to anyone. The lack of professionalism and respect was staggering. Now, I'm taking my concerns to the regional manager for additional help, seeking a better resolution and professional response. I expect a higher level of service, especially when it comes to my vehicle's safety and reliability.

This experience has left a bad taste, and I'm worried about the safety and reliability of my vehicle. The service was unacceptable, and I hope the regional manager will take my concerns seriously. I'll be sharing my experience with friends and family, warning them about the subpar service at Tires Plus.

I deserve better, and so do their customers. I'm extremely disappointed in the lack of professionalism and customer care displayed by Tires Plus.