Tires Plus Reviews

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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
Junior Reviewer

Service issues

Tires Plus - Service issues
Tires Plus - Service issues
Tires Plus - Service issues
Tires Plus - Service issues
Tires Plus - Service issues
Tires Plus - Service issues
Update by user Nov 19, 2020

There has been no resolve.

Original review posted by user Oct 20, 2020
If there's any way I could talk to someone it would be great. I have written my statement 3 time's. It easier to explain on the phone. Then to keep trying to write all the details. Of both situations that happened 3 day's apart. First was on 10/09/2020 when I was lied to disrespected and charged for something I asked not to be done. Was told I would be better off to throw my front in off my car in the river. That what I get for buying a car that said As is! Told I had brand new struts on my car. That is wear the piece that fell off my car came from. Told it was left behind when they put new struts on my car . before I bought it. They went ahead and aligned my car. When I bought it there to fix the reason my car wouldn't hold alignment. So I paid my bill. Got in my car it was not fixed. So I took it to your other shop on 10/12/2020 on 6108 Preston hwy! Which i had made a appointment to get tires and have it fixed. Then I was told my struts were completely broken and I shouldn't be driving it. But 3 day's before that your other shop told me they were brand new. I was told it was dangerous for me to be driving. I told the lady I had to be back at work at 5pm. Asked if my car would be ready bye 4:30pm .I work for a airline company and I can't be late. Was told it would be! So I had no choice but to have the work done. Cause I wanted my car fixed. It costed me 934 dollars! My car wasn't ready until 5:30 pm almost lost my job. Was refused a receipt so I could at least show my boss. Was treated so rudely I had one of your guy's from customer service. On the phone with me for a hour and a half. He heard everything said he was making a report. Got in my car to go to work. My car wouldn't go over 50 miles a hour. I've been trying to get a hold of someone. I spent 1,300 hundred dollars in 3 day's. Can't drive my car cause it's still not fixed. I can only write so many details in a message. My cell number is 502-553-****, home number is 502-933-****. Email address is mossieball79@***.com. I don't understand how a business can do this. Please help me cause I don't know where to go from here. I need my car fixed. Please help! Two alignments in 3 day's and my car needs to be aligned again.
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1 comment
#1939437

Hello Robin, we are sorry to hear of the poor customer service you have received while visiting one of our stores. If you would like to discuss your concerns with us, please, feel free to email us at, socialcare@***.com.

We will need full details, your contact information, and your invoice number.

Thank you for choosing Tires Plus, we value your business. ^Kristyn

ID
#2236939 Review #2236939 is a subjective opinion of poster.
Location
Louisville, Kentucky
Service
Tires Plus Car Repair
Pros
  • Close by our home
Cons
  • Work done
  • No follow thru
Loss
$1000
Preferred solution
My car fixed please

Tires

In 2020 I bought 4 new tires on pompano beach tires plus, I got a nail on the passenger back tire, a friend put the rubber band inside the tire to help me in emergency, now the tire light in the panel is coming on 4 in 4 days because the air is coming out, I went to tires plus boca raton 3 times and they cant get my tire fixed, last Saturday I went to margate store and they didnt fixed it either, next Saturday I have an appointment on the pompano store that is far away from me in this moment, but I will try there! Wish me luck!
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ID
#2967727 Review #2967727 is a subjective opinion of poster.
Location
Boca Raton, Florida
New Reviewer

Poor quality

Horrible customer service - everyone has an attitude. My oil change was never performed although I was charged. The Winter Springs location confirmed this, so I was driving around for 3 months with no oil in my vehicle. Tires Plus has yet to make this right; theyve offered only a pdf file of my service history. Tires Plus has gone down hill tremendously; I highly recommend going to the dealership for a couple hundred more to ensure quality work is performed on your vehicle.

User's recommendation: Go to the dealership!!

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ID
#2959335 Review #2959335 is a subjective opinion of poster.
Preferred solution
Full refund

I have my SUV

I have my SUV fix and they broke my breathing water tank. They broke my antenna I can't even listen to radio station at all except Sirius XM not that good either. And gave me a false inspection about. That's not cool at all.
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ID
#2958202 Review #2958202 is a subjective opinion of poster.
Cons
  • No one
Preferred solution
Apology

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Bad Experience

Tires Plus - Bad Experience
I dropped my car off at 7 AM for a wheel alignment appointment it is now 430 Im still sitting in the waiting room. Its over an hour and a half past the time I was told my car would be finished. Mop the floor right in front of my feet while Im sitting here this is bad service

User's recommendation: Find another company.

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ID
#2944024 Review #2944024 is a subjective opinion of poster.
Location
Jacksonville, Florida
Pros
  • Location
Loss
$200
Preferred solution
Price reduction

Worker with nasty attitude

I have always gone to tires plus with all my vehicles and have never had a bad experience. The employee that helped me was absolutely wonderful (Noel) but while sitting there waiting for my vehicle to be done, there was another worker there, Jonathan, who had the nastiest attitude. He was very condescending when speaking to customers and when he answered the phone was very rude to the individual on the other end. A woman called and was speaking to him in Spanish, he rudely told her he didn't speak Spanish and hung up. He then made a point to loudly complain about the fact people need to speak the language. I believe It is very unprofessional for any employee to loudly express his opinion with numerous customers in there waiting for their vehicles.
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ID
#2932004 Review #2932004 is a subjective opinion of poster.
Location
Boca Raton, Florida
Preferred solution
Let the company propose a solution
New Reviewer

CUSTOMER SERVICE

I HAD A TWO PLUS HOUR WAIT FOR AN OIL CHANGE, TIRE BALANCE AND ROTATE. THIS IS NOT AN ACCEPTABLE FORM OF CUSTOMER SERVICE. THE COST OF THE OIL CHANGE WAS $120.45 THE CHARGE FOR THE OTHER SERVICE WAS NC. THIS *** COST YOU A 7 YEAR'S CUSTOMER TO GO ELSE WARE.NEVER USE TIRES PLUS. STORE #520772

User's recommendation: NEVER USE TIRES PLUS.STORE #520772.

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ID
#2891721 Review #2891721 is a subjective opinion of poster.
Location
Deltona, Florida
Preferred solution
Price reduction
New Reviewer

District manager to contact me

Wait one week District manager to contact me my car has been sitting since I had the tires put on if I don't hear from the district manager I will take my car somewhere else have them replace the tires and bring the tires back to you thank you sincerely Mark Spino
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ID
#2891676 Review #2891676 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
New Reviewer

I was seating for two hours waiting to get my tires rotated, then I was told two wait two more hours or come back the next day ?????? Ridiculous and irresponsible.

Tire plus at 38 ave bird road Miami The person who told me to wait an extra two hours was Jean Carlos When I first contact him over the phone he ask me to show up because it wasnt busy , and make me wait two hours just for nothing, then he had the audacity to ask if I could wait another two hours or come back the next day??????? Totally incompetent.

User's recommendation: You better have plenty of time when going there.

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ID
#2889564 Review #2889564 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution
New Reviewer
BAD EXPERIENCE FROM TIRE PLUS, and after 5 Years loyal customer Am going to move my all vehicle service to another service center no more tire plus ever. Am a customer almost 5 years, 18/19/2021 I had very bad Experience from your 1935 County Rd D E, Maplewood, MN...
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ID
#2888217 Review #2888217 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution
New Reviewer

Extremely bad experience

Very disappointed with my entire experience with tires plus. I bought four brand new tires from them. I went in because my air pressure was low in one tire. A gentleman told me it looks like I had *** in my tire. After waiting around 45 minutes with no air-conditioning in the building they told me that I needed a new tire for $309. I work for a moving company so I took it to my mechanic the next morning as I could not afford Another tire since I had just bought four within the last two years. He said there was no puncture in the tire. I went in alone as a woman and felt like I was scammed. I will not use this company again
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ID
#2874142 Review #2874142 is a subjective opinion of poster.
Location
Clearwater, Florida
Cons
  • Poor service personnel
Loss
$300
Preferred solution
Let the company propose a solution

Complaint about service

Brought my truck in with a door issue. They looked said they could fix. Had to bring back 3 plus times it is still not fixed said they had to order part would be here last Tuesday still have not received call. Also after one of visits had other issues and they couldnt fix I brought to another local guy and had it fixed in one day I wonder if caused by youre mechanic not saying it was intentional but my experience at this location was not well would love to talk to someone
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ID
#2871305 Review #2871305 is a subjective opinion of poster.
Location
Apopka, Florida
Tires Plus - I could of been killed due to going there
So I ordered new tires to be put on my car, I usually never go to this location but due to covid I had to and every time I go they somehow find something wrong with my car which i work on MYSELF with a professional mechanic on my side. First thing is they said I needed...
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ID
#2863707 Review #2863707 is a subjective opinion of poster.
Location
Waukesha, Wisconsin
New Reviewer

Charging for non requested items

Charged for road hazard warranty on 4 tires when I was not informed of or asked about. Charged for labor that was above quotation

User's recommendation: Review your invoice very carefully.

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ID
#2859090 Review #2859090 is a subjective opinion of poster.
Cons
  • Overcharges
  • No communication
  • Worst service
Loss
$93
Preferred solution
Full refund

Failure to accomodate

I scheduled appointment for a aligmnent. They guy at the desk fast talk me and sold me a life time alignment for $189.00 I didnt see any pricing board so i paid the price. I called back after i left bc my alignment on my car was still off. Then i aaked why the cost was so high. I spoke with the mananger only to find out his employee did a super up sale and decide on his own to charge me for a life time alignment when my car has 160000 and i told the manqer i woukld be selling my car soon so therefore i do not need a life time alignment on a car that i will be selling
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ID
#2858946 Review #2858946 is a subjective opinion of poster.
Location
Atlanta, Georgia
New Reviewer

Customer. Satisfaction

Tire plus on 86 st and 132 Ave is the worst customer service is worst Mario manager is out for himself waited two and a half hours with an appointment and dissatisfied in the way they handle my problem a warranty has no means evidently they are out for me it thats all the worst tires I have ever gotten been back and fourth at least ten times with different issues so t go to this place
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1 comment
#2058434

Ann, we're sorry to hear that your visit wasn't as satisfactory as it could have been, and we'd like to ensure this is addressed. Please email us at socialcare@***.com with the details of your visit, the store, invoice number, and your contact information, so we may assist.

We value your business with Tires Plus, and look forward to hearing from you. ^Jennifer

ID
#2843609 Review #2843609 is a subjective opinion of poster.
Location
Miami, Florida
Cons
  • Worst service
Preferred solution
Let the company propose a solution

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