I went for an alignment & wheel balance. I had a coupon for $20 off alignment and $15 off wheel balance. With the discount included, the total price I was quoted was at about $91, so I thought it was a pretty nice deal. I agreed to this price and was told this would only take about 90 minutes. Hence, I decided I could wait by taking a stroll at a nearby strip mall.About 40 minutes later I get a call on my cell from the mechanic trying to pitch me to buy new rear tires. I tell him, "I know my tires are a bit worn but I am not in the financial position right now to get new tires". He tries a few ways to get me to replace them, I simply tell him, no thanks.
Another 30 minutes later I am called up again and told I need to replace the tie rod on the right tire, which would cost me an additional $200!!!. "It's just too old and rusty that we can't do the alignment if we do not replace it", the mechanic tells me. Ok, all I planned to spend money on today was to get a wheel balance & alignment. I am not in the financial position to get anything else done. I was ready to just tell them - "Stop. Just charge me what you've done so far and I'm outta here." .... Frustrated, I walk back to the shop and have them show me what exactly they doing.
The mechanic shows me the needed rod replacement. Still unhappy, but with my car tires already out, I feel compelled to just let them finish. So I waited a total of nearly 4 HOURS to get the alignment & balance done and tie rod replaced.
I was initially quoted $275 for the tie rod + labor. On top of that was the $91 for wheel balance & alignment. I felt screwed over & did not hesitate to show my dissatisfaction. My entire bill then was lowered to a total of $242. STILL it was a LOT more than what I initially planned to spend that day.
It's almost closing time by the time my car is done. I pay my due and drive away. ... ONLY to discover a few miles down the road that my car's alignment did not seem to have been aligned at all!!!! It still veered to the right as much as it did before!!!
I am not just dissatisfied. I am PISSED OFF at the utterly poor service this shop offers. Guaranteed I will NOT be a repeat customer and will advise everyone I know to avoid this shop at all costs. For a job that is so standard, their service is beyond dissatisfying!!!