I have been reading these complaints for about an hour, and I have to say that there are alot of misunderstandings. As an auto-tech myself I have graduated highschool and learned how to spell. Also I have learned to use correct punctuation, if your going to attempt to make a respectable complaint please do the same.
I would like to bring up a few things that bothered me while reading these complaints.
Save yourself some time, and or money, and research information regarding your quote before agreeing to the repairs. I say this because I read a complaint in which someone was told that they needed four shocks and two struts. That is impossible because struts or shocks are mounted in the corner of your vehicle, one on either corner in the front and one in either corner of the rear...(4). There has never been a commercial vehicle produced with both a strut and a shock in the same corner.
Another complaint was that a Durango with a "lifetime alignment" was told that he had to pay sixty dollars to align his vehicle. Lifetimetime alignment does mean that the alignment is covered for as long as you own the vehicle. However if it is a case in which the factory adjustments are not enough aftermarket camber, caster, and or shim kits are needed and not covered by most companies.
Finally, I read a complaint from a customer that stated he or she was given a price to remove and replace a front cv axle. When they had come to pay the bill, the price had risen. Apparently they were told that the increase in cost was due to a piece of the axle that went into the engine was stuck and also had to be removed. Once a gain this is not likely because the cv axle runs from your hub assembly to your gearbox(differential, or transmission).
I am posting this not to *** back or defend my fellow technicians, but only to try and encourage customers to educate themselves. Also don't be afraid to ask questions, when given a diagnosis ask to be taken into the shop and have the problem pointed out and explained. Another way to be reassured is to ask to have the old part(s) shown to you when you arrive to pickup your vehicle.
I hope that maybe these few pieces of advice are taken and applied as to help with those who have been "ripped off", or "taken advantage of".