On August 24, 2010 I went to your Tires Plus location at 10570 Excelsior Blvd, Hopkins, MN. to have a valve stem replaced on my tire. The quoted price was $214.27. I thought this was high so I chose not to have the replacement done. I hadn't had any problems with the tire as far as leaking. I drove back to work, approximately one mile from Tires Plus. When I went out to my car four hours later to go home, the tire was flat. I called Tires Plus and asked if someone could come and change the tire for me. I was told "NO". I was told I could have the vehicle towed to Tires Plus and they would change it, for a fee, plus I would have to pay the towing charge. The employee told me I probably picked up a nail on my way back to work. I told him it was a possibility but I highly doubted that was the case. He told me it was not Tires Plus responsibility, I was on my own. I did handle the situation myself.
I then took the tire to Discount Tire in Shakopee, MN. to have them fix the tire. They did not find any type of object in the tire. They did say the valve stem had been bent and was leaking. They replaced the valve stem (sensor included), put the tire back on the vehicle, stowed the spare back to it's proper place. They charged $75.00 for everything. The employees were very polite and courteous.
As you can see I made the right decision. Tires Plus was away out of line as far as pricing goes. Not only that, the person I spoke to on the phone was very rude. I did not pick up a nail on my way back to the office, I believe the stem was bent by an employee either taking the tire off or putting it back on. Someone at your company should take responsibility for this instead of trying to blame it on someone or something else. I am very disappointed in the service I received from your organization.