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Made appointment weeks in advance for winter tire on, summer tires off. An hour before scheduled appointment, was called to see if i could reschedule.

Indicated no, yet he advised I could come n they would try to squeeze me in. Went and waited 3 hours n no work was done!!! He indicated no future available appointments, yet I could come back Sunday, drop car off and they could complete in 6 hours. I did not return.

Very disappointed in being treated so poorly. I have been what I thought was a valuable customer for 4+ years.

Had purchased the lifetime balance n rotation package. Which is now a waste.

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BSRO Social
#1610928

Hello, thank you for making us aware of the issues that you encountered when you came in for service. We're truly sorry to hear that this was your experience and we definitely want to ensure that it's addressed.

Please email us at socialcare@bfrc.com with the complete details of your experience, the store, and your contact information.

We appreciate your business and thank you for choosing Tires Plus. ^Jennifer

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