Not resolved

My wife went there for an oil change. She calls me up about an hour later and says they are using a torch on her car.

Turns out they stripped 3 lug nugs. They only replaced one, I found out they stripped 3 when I did the oil change myself the next time. They were using the torch to heat up the hub,which is fine.I used to be a mechanic myself. However, the mechanic,or manager mad at the stripped lugs turned the wheel by the hub, this spins the steering wheel too fast and breaks the clockspring for the airbag in the steering wheel.

Naturally the airbag light was on. They flatly denied any wrongdoing and for over $500.00 in damage they offered us 2 free oil changes...WHOOOPEEE.

Review about: Tires Plus Oil Change.

Monetary Loss: $500.

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I seriously doubt that spinning the steering wheel too fast can damage a clock spring. How do you know it was the clock spring. Did you read the code that was stored in the SRS module?

Groton, Massachusetts, United States #229875

i did not get any thing but your right oil change thats not going to fix what they did

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