Tires Plus - Appointment took over 2 times longer than expected and no one informed me of the delays
I had a Saturday noon appointment at the Tires Plus located at 7601 W 119th St, South Overland Park KS 66213 for new tires and belts. I was told the wait would be 1 1/2 - 2 hours so I decided to wait. At 2pm I was told a part was needed (in addition to the tires and belts) and I agreed to the additional part and labor. MISTAKE! By 4pm I asked how much longer my car would be and I was told that they did not have the part and needed the part to be brought to the store. I was then told the wrong part had been brought twice already and they were waiting for a third time. They asked if anyone had told me about the delays and NO they had not. I would not have sat in the store the entire day had I known some serious delays were going on. I finally was able to leave after 4:30. Close to $800 less in my pocket and an entire Saturday nearly wasted I will never return to a Tires Plus. No discount given, just a "sorry." NOT good enough!!!
BOO on Tires Plus!
Product or Service Mentioned: Tires Plus Part Replacement.
Monetary Loss: $800.