Tires Plus
Reviews and Complaints
www.tiresplus.com
Anonymous
West Palm Beach, Florida
Alignment
I had taken my car to Tires Plus for alignment. When it was done, I asked for a report and they didn't provide one claiming their printer was choked. When I drove my car back, the alignment was still off. So I took my car back to them within 5 minutes. This time, they did not do anything and only provided me with the report (all of a sudden, their printer started working). The same thing happened few months back with my other car, but at that time, they at least fixed the alignment. I have the 3-year policy, but I guess they don't perform any alignment when you purchase the policy. If you pay for it everytime, they would do it.
6 comments
timothy r Tck
Jacksonville, Florida
Jacksonville fl dunn ave
i just want people to know my situation with tires plus i was having a problem with an alignment issue that i had done i had the alignment done 3 times and they never got it right at tires plus on lem turner so i went to tires plus on dunn ave in jacksonville florida the mechanic jeff was his name i gave him *** because i was mad at the other shop and i apologize but he fixed my alignment the 1 st time so not all of the stores are bad he also was the most upstanding young man so i will be back to dunn ave but not any other store.
Loss:
$60
1 comment
Anonymous
Minneapolis, Minnesota
Overcharged and underworked
On August 24, 2010 I went to your Tires Plus location at 10570 Excelsior Blvd, Hopkins, MN. to have a valve stem replaced on my tire. The quoted price was $214.27. I thought this was high so I chose not to have the replacement done. I hadn't had any problems with the tire as far as leaking. I drove back to work, approximately one mile from Tires Plus. When I went out to my car four hours later to go home, the tire was flat. I called Tires Plus and asked if someone could come and change the tire for me. I was told "NO". I was told I could have the vehicle towed to Tires Plus and they would change it, for a fee, plus I would have to pay the towing charge. The employee told me I probably picked up a nail on my way back to work. I told him it was a possibility but I highly doubted that was the case. He told me it was not Tires Plus responsibility, I was on my own. I did handle the situation myself. I then took the tire to Discount Tire in Shakopee, MN. to have them fix the tire. They did not find any type of object in the tire. They did say the valve stem had been bent and was leaking. They replaced the valve stem (sensor included), put the tire back on the vehicle, stowed the spare back to it's proper place. They charged $75.00 for everything. The employees were very polite and courteous. As you can see I made the right decision. Tires Plus was away out of line as far as pricing goes. Not only that, the person I spoke to on the phone was very rude. I did not pick up a nail on my way back to the office, I believe the stem was bent by an employee either taking the tire off or putting it back on. Someone at your company should take responsibility for this instead of trying to blame it on someone or something else. I am very disappointed in the service I received from your organization.
5 comments
Raleigh Yrz
Odenton, Maryland
Brakes
I got my brakes done and to this date my brakes are still squilling and making noise. I have taken my car back twice (2) and they are still making a whole lot noise when I brake. Each time I go back they tell me we put new pads and each time after about a week or so it starts all over. I will never go back there for brakes. I will now have to take my SUV back to toyota to get my brakes done. Very unhappy customer, I would not recommend them for brake work at the location I went to.
3 comments
marlon Emm
Omaha, Nebraska
Had wheel alignment-broke tie rod
had wheel alignment done by tires plus after recently replaced ball joints and tie rods-after alignment,passenger tie rod is broken tires plus never replaced it.i called them back @ tires plus to complain to the mgr.in omaha ne in bellevue located on fort crook rd.named robert.they towed my suburban from my home and took it back to fix the problem.they did everything but fixed my tie rods.driver side is tight passenger side is loose as ***.tires plus will never work on my car ever again....ever.i thought i was doing the right thing by going to who i thought was professionals i was wrong.
Loss:
$100
2 comments
LawuitReady m
Atlanta, Georgia
Tires Plus Damaged My Breaks To Get More Money
I went to Tires Plus in Stone Mountain, Ga to get my front right tire and my power steering checked out. I went across the street to a restaurant to eat lunch-ten minutes later they're calling me saying I have a serious problem. When I get back theres fluid leaking from my car and they say its a leak in my break hose. There was no leak in it before I got there and now my brake pedal is loose. There was no problem with my brake pedal b4 I got there. Now Im scared to drive on the highway before I get it fixed. Gonna go somewhere else though-they wont get a penny from me. Im thinking about sueing them for the damage that wasnt there before. This business needs to be shut down.
6 comments
xkclisa
Athens, Georgia
Ripped off and pissed off/tire brace & stolen parts
I went in for an oil change and they said I had cracked tire braces. I paid $400 and my car won't stop shaking. I will have to take it back again! My daughter's Jeep they said needs a new engine and when I said I was donating it, they stole parts off of it and disconnected all gages. We contacted them and their manager was "on vacation". We continued to call to no avail. They should be ashamed and I wish I had the time to pursue legal ramifications! I am telling everyone to BEWARE and what crooks they are!
5 comments
Little A
Chickasha, Oklahoma
Tires Plus some stores rip you off!
I have had good success atg Tires Plus on N. May, OKC. However, last week I made the mistake of going to another store closer to me. I am an 80 year old woman but not *** or senile. I went in to have them fix my right front tire which appeared to be having a slow leak. Instead they took about 20 minutes (if that) to give me a TPVI and a Fuel System tuneujp and then said I needed about #1100.00 worth of service but when they saw I was not goingh for that, they said it could wait until next summer. I went home sensing the tire still had a nail or something in it. I got up early the next morning and went to the Tires Plus I trust and sure enough they removed a nail from my front tire.(I had purchased the tires from Tires Plus. I called Discover and told dthem not to pay the first place...this may be a problem but I am going to fight anyway. I have avery limited income and although my car is a 1994 Olds, it is in very good condition and I only drive aboiut 25-30 miles. if that a month. It would have been difficult for me to have a flat somewhere away from my home. This is such a rip off and how many other people have they ripped off.
Anonymous
Jacksonville, Florida
Dummy manager/ lack of automotive knoledge
I went to my local Tires plus for a quote on front end alignment.(Mandarin) San Jose Blvd. I told the service manager that i needed shims behind my control arms, he told me to find them because he had no idea where to get them. I went to our local Napa store and he asked how many i needed, they are a stock item. What kind of store managers are hired at Tires Plus. I WILL NEVER GO OR SEND ANYONE TO THEM.I have a 1992 Astro Van, but the fact that he told me to get the shims myself is just ignorance on his part. I hope the corporate office reads this!!!!!!!!!!!!!!!!!!
4 comments
Anonymous
Fort Lauderdale, Florida
Tires plus lies and do not made a safe job
in plantation store in florida , i paid 300 for 2 tires aligment and 200 for brakes i was in the store 8 hours for that job and when they finish they did not put the tires in the correct place i almost lose a weel they return my car to the lift 30 minutes more and they never said excuseme or apologize , they are not doing a profesional job , they lie to me they said " its more safe put new tires at rear axle , y paid to rotate tires and they never do it ...dont go there caution please caution i not feel safe in my car now , i wrote 2 email to tires plus but they never answered to me , bad costumer service.
5 comments
Anonymous
Madison, Wisconsin
Liar Liar Pants on Fire !
took our 2007 sub for the third time for squeek in rear brakes that started after the Janesville store replaced pads and rioters.They called us to say this time a plunger in the caliper was frozen and had damaged all the previous work. "Freid the system", was the exact term.The good news, they would cover the cost of the pads and rotors but the calipers would need to be replaced on both rear wheels and the cost would be $530.00. I told them to button it up and do not preform work.I picked up my car and drove it straight to Farm and Fleet who inspected the system.They called us in 20 min. to say the squeaky was a bent emergency brake on on a rear wheel. The rest of the system looked great.They repaid it for $ 38.00 and the squeak is gone.I returned to Tires Plus presented them with Farm & Fleet's bill.He returned my $ 38.00 and said "must of been misdiagnosed !
1 comment
l c Oob
Omaha, Nebraska
Tires plus ripoff
i took my car in for a simple flat repair was told that it was patched for 25 dollars.. a week later it was flat took it back in they said it could not be repaired because somehow someone had sprayed flat fix-it in the tire so they could not repair, no one had touched the tire but them .why if it were fixed would someone put in fix-it flat in a repaired tire. i will never use tire plus again. just another excuse to have me buy tires or rims because i was tolded that the rims were bad also causing the tire to leak BULL....
Loss:
$25
3 comments
Mike H Arp
Stone Mountain, Georgia
Good and bad service
I was a long time customer of Tires Plus, I went in yesterday after seeing a nail in my tire, the car was drivable and I went in and they wanted $24.00 to remove the nail and patch the hole. They then told me that the $24.00 would be a waste of money because the tires were bad.
I decided to go to a competitor, Butler Tires when I have only done a limited amount of business with, they patched the hole and charged me nothing for the repair and said my tires were fine. I am pissed
5 comments
amandakins
Madison, Wisconsin
Tires plus is a rip off
About 2 or three years ago my car alternator went out, and the nearest place to me was tires plus. I took my car there and they told me what the problem was, and I told them to fix it. A friend picked me up, and throughout the day, I kept getting calls to see if they could replace my winshield wipers for x amount of dollars, and that I needed a new battery because my other one was drained from not being recharged due to the alernator problem. I told them just fix whatever problems came with the alternator. I come back and my bill is 750 dollars, I don't see my old battery, which was only six months old, and they don't give it back to me. Now it is three years later, and I have the same alternator problem. I don't think that is long enough for that 750 dollar service and part to last. Don't EVER take your car here!!!!
Loss:
$750
2 comments
Anonymous
Washington, District Of Columbia
Tires Plus - Liars and Bait & Switch
Took my car in for tires after calling for a price. When I got there, the person said that they made a mistake...gee, it went up $100. I had them put the tires on and their head crook motioned for me to come over..he said that my wheel hub assy needs to be replaced...I told him that I would take it to the dealer (the dealer replaced the hub assembly 3 months ago). I took the car to another place..no problem found. I also took the car to a second place; no problem found Crooks..I will never go there again.
2 comments
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@ "Same Happened to Me": You said "both tie rod nuts were not even hand tight. Avoid this dangerous rip off place at all cost." I JUST had two rear tires put on my car a few days ago and "aligned".
I heard noises immediately, but since they closed on me, I decided to wait until Monday (yesterday) to go back. Too late...Now, my rear axel is split in two, my left tire canted outward. I almost died and I have an imobile vehicle. I am also a U.S.
Marine and current Pre-Law student...I am upset and doing my homework before I push forward on this issue. I'm sorry for both of our situations and let's hope for the sake of Tires Plus that they have a spectacular attorney.
Why in the world does your company have an account with those Tires Plus thieves? Your work truck will end up with some serious damage if you keep taking it to those devious *** They're not real mechanics for one thing, and they've ruined many vehicles due to their incompetence.
And when they're not screwing up cars, they're always scamming people with unneeded repairs and not even doing what they're charging the customers for, as you know.
They've got to be the most crooked, criminal outfit out there right now. And with all the other rip-off shops out there, that's saying a lot.
I was waiting in the lounge while getting tires and an alignment for my truck. They put the tires on and pulled it out front.
I watched the whole time and knew it never went on the alignment rack. When I was presented with the bill I asked how off the alignment was and was told "pretty bad". When asked how he knew since it never was checked he backtracked and said he had it confused with another vehicle ( only pickup in shop ). Of course I was being charged for it on the bill.Then it was pulled back in and aligned .
Sort of. 3 months latter when replacing the tires again at another shop I was shown that both tie rod nuts were not even hand tight. Avoid this dangerous rip off place at all cost. BTW , this is not my 1st problem with this shop by any means.
Just the latest. Oh , and before you ask why I keep going back its a work truck and the company has an account with them.
jack *** whiner
jack *** whiner
Thanks for alerting us. We’d like the opportunity to make things right!
Kindly call 1-80*-***-**** so we can help. Thank you!