Tires Plus
Reviews and Complaints
Bad Service
- Service and price
Preferred solution: Price reduction
Late payment
Would not warrant their product or service
User's recommendation: Would not let them work on my bicycle
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Verified Reviewer | Independence, MissouriTo lodge a complaint
So I called tires plus to see if they had 4 tires and an oil change got a quote tires were 39$ a piece and oil change for 45 I had a coupon for oil change for 29.99 all was good so I set up a 1 pm appointment for the same day just a few hours later. I'm there 10 minutes early.
After about a hour I'm wondering why my car isn't done yet? 20 minutes to change the oil and 30 minutes to change 4 tires. One of the workers asked me I needed something I said it's been an hour and my tires have been on the floor for 35 minutes nobody working on my car he said he only had two guys working for him, I said that's why I made an appointment so I wouldn't be waiting. Than the worker said that they can put the tires back on and I can go somewhere else.
REALLY.
Than I'm charged 78.00 for labor? What should've been only maybe an hour took 2 1/2 hours they didn't charge me for an oil plug (I think 7$)
- Had what i needed
- And i was able to setup an appointment
- Setting up an appointment means nothing
Preferred solution: I'd like them to give me back labor charges
User's recommendation: It means nothing to set an appointment mise as well walk in and take your chances
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Verified Reviewer | Appleton, WisconsinKinda pissed
User's recommendation: Keep getting ahold of them to figure out about your car
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Verified Reviewer | Union, OhioNo one asked me if I needed any help!
- Never had problems before
Preferred solution: Apology
User's recommendation: Hold your composure and do a review
Poor customer service
Not worth any review
- Bad service
Preferred solution: Brakes fixed
User's recommendation: So t not go to Tires plus
Should be an integer in reviews! New tires & alignment. Keep having to reseal tires...they are incompetent re: alignments. After 1st alignment car all over the road. Went back-alignment redone.
They blow me off. Tell me nothing is wrongPirelli tires are defective have to add air every few days.Alignment after 4 new tires is still off, even after they checked againCar is unsafe!! GOES ALL OVER THE ROAD.
Car still all over road. IT IS UNSAFE!! Wanted "$4000 replace loose struts; safe to drive to Florida" Honda dealership Service Dept. said "struts don't come loose-good or bad!
Your Struts are not bad!"
Tried to get few hundred dollars (air/cabin filters/wiper blades(all changed a week earlier).
They are incompetent, dishonest & flooded with customers complaining!
I want my front tires replaced; they are clearly defective. I want a proper alignment done.
Then I will NEVER return.
Initial visit odometer >2000 miles than actual.
- Poor service liars incompetent
User's recommendation: DON'T GO THERE! RIP-OFF! INCOMPETENT LIARS
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Verified Reviewer | Spring Hill, FloridaRipped off
- Lied cheat and scam me and my wife out of money
Preferred solution: Full refund
User's recommendation: Do not go to this shop ever they will rip u off
The customer service rep was very friendly in assisting with this service issue-
User's recommendation: Make sue they check and re-check before you leave
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Verified Reviewer | Spring Hill, FloridaGot ripped off
I have talk to corporate who then said he reach out to district we called again no one got back to them so he went to regional still haven't heard anything. I don't think they care they just want keep stealing people's money. That business should just close because...
I been in contact with corporate to get my money back but they giving me run around. So I will tell everyone in town do not use this company.
Preferred solution: Full refund
User's recommendation: Do not go here at all unless u want broken car and no money in ur pocket
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Verified Reviewer | Lone Tree, ColoradoNon acceptance of coupn
Coupon was for $29.99 oil change. Charged $71
That is insane.
My self and any and all family and friends will NEVER come to tires plus for anything. Thats even higher charge than the dealership charges!!!
- Convenient locations
- Deceitful on prices
Preferred solution: Price reduction
User's recommendation: Only if you have extra cash to throw away
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Verified ReviewerComplaint
Complaint
The employee Roger was very rude to my Wife. As we were leaving,he came from service area and opened my Wifes car to explain about tire.
I told him we were leaving. He became very disrespectful,running up to me hollering at me saying GET OFF HIS LOT OR HE WAS GOING TO CALL POLICE. 1,I was leaving,he had no right to open my Wifes car.2 She was leaving also. He then went back in store hollering at my Wife to leave because I cursed him out which was a lie.
He had no business with me,my Wife wanted tire serviced,I drove car there. 3 he had no right to come to car,open car,or approach me. Again he came from service area to harass me.
I have been waiting on call from you all. My number again is 502-612-****.
User's recommendation: He should apologize my Wife. I feel he should be terminated. We have been doing business with Michels Tires for years. We’ve had tires,oil changes,repairs to several vehicles. My Wife ,Son just had tires put on just last year. Our Son had a new set put in this year,.
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Good morning Jason, we'd like to assist with looking into your concerns and having them addressed. Please feel free to email us at socialcare@***.com with your contact information, and reference number of your complaint.
We look forward into assisting you with this matter and thank you for choosing Tires Plus. ^Nicholas