Jason P Azd
map-marker Brooklyn Park, Minnesota

Bad Service

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Waiting on the district manager to call me and make things wright before i leave my full review But what i will say is i will never step foot back into the Brooklyn Park MN store. Tires plus you already have my invoice number but here is the REF# 275**** This is what your corporate office gave me after i called in my complaint.
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Loss:
$687
Cons:
  • Service and price

Preferred solution: Price reduction

1 comment
Bridgestone

Good morning Jason, we'd like to assist with looking into your concerns and having them addressed. Please feel free to email us at socialcare@***.com with your contact information, and reference number of your complaint.

We look forward into assisting you with this matter and thank you for choosing Tires Plus. ^Nicholas

Anonymous
map-marker Capitol Heights, Maryland

Late payment

I believe that the agent could have erased my entire late fee. I understand that i called in for the same reason in June 2023 My job just closed down on SEPT. 15TH 2023
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1 comment
Bridgestone

Good evening, we apologize if your experience with service was not satisfactory at one of our locations and would like to learn more and help address your concerns. Please feel free ot email us at socialcare@***.com with your contact information, invoice number from service, address of the store in question, and full details of your visit.

We look forward to assisting you and thank you for choosing Tires Plus. ^Nicholas

Anonymous
map-marker Orange Park, Florida

Would not warrant their product or service

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Ponte Vedre location would not refund me for defective power steering pump that was under warranty. The person that was at the counter was very rude and disrespectful and showed very little concern to correct the problem. They are overpriced primarily because they are in a very affluent location and customers are high dollar income people
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User's recommendation: Would not let them work on my bicycle

1 comment
Bridgestone

Hello, we're sorry to hear of any inconvenience, and if you would like assistance with addressing your concerns, we'd be happy to assist. Would you please email us at socialcare@***.com with the details of your experience, store's full address, and your contact information?

We value you as a Tires Plus customer, and we hope to receive your email soon. ^Jason

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Shannon U Afe

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Independence, Missouri

To lodge a complaint

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Tires Plus - To lodge a complaint
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So I called tires plus to see if they had 4 tires and an oil change got a quote tires were 39$ a piece and oil change for 45 I had a coupon for oil change for 29.99 all was good so I set up a 1 pm appointment for the same day just a few hours later. I'm there 10 minutes early.

After about a hour I'm wondering why my car isn't done yet? 20 minutes to change the oil and 30 minutes to change 4 tires. One of the workers asked me I needed something I said it's been an hour and my tires have been on the floor for 35 minutes nobody working on my car he said he only had two guys working for him, I said that's why I made an appointment so I wouldn't be waiting. Than the worker said that they can put the tires back on and I can go somewhere else.

REALLY.

Than I'm charged 78.00 for labor? What should've been only maybe an hour took 2 1/2 hours they didn't charge me for an oil plug (I think 7$)

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Pros:
  • Had what i needed
  • And i was able to setup an appointment
Cons:
  • Setting up an appointment means nothing

Preferred solution: I'd like them to give me back labor charges

User's recommendation: It means nothing to set an appointment mise as well walk in and take your chances

1 comment
Bridgestone

Hello Shannon, we're sorry to hear of any inconvenience, and if you would like assistance with addressing your concerns, we'd be happy to assist. Would you please email us at socialcare@***.com with the details of your experience, store's full address, your contact information, and invoice number?

We value you as a Tires Plus customer, and look forward to working with you. ^Jason

Jonathan R Zhq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Appleton, Wisconsin

Kinda pissed

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I took my car in at 10 am. I even said it was urgent cause i live in oshkosh and work in appelton. Oshkosh worker called before even confirming the appointment to let me know that the fix might take a while. No message no call from them all day i call them and no one knows about the car and i have to wait till tomorrow i could have went to any mechanic and all i asked for today was to get inspection to find the problem and no one knows or cares. Wtf
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User's recommendation: Keep getting ahold of them to figure out about your car

1 comment
Bridgestone

Hello Jonathan, we're sorry to hear of any inconvenience, and if you would like assistance with addressing your concerns, we'd be happy to assist. Would you please email us at socialcare@***.com with the details of your experience, store's full address, and your contact information?

We appreciate your business with Tires Plus and hope to hear from you soon. ^Jason

Yolanda D Swm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Union, Ohio

No one asked me if I needed any help!

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People in the garage were looking at me.Thats all they had to say was someone will be right with you shortly, nothing just staring at me, so I left. I know the man smoking the cigarette in the garage looking at me through the window saw me for sure! Ugh horrible customer service
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Pros:
  • Never had problems before

Preferred solution: Apology

User's recommendation: Hold your composure and do a review

1 comment
Bridgestone

Hello Yolanda, this doesn't sound like our usual service, and we're sorry to hear that this was your experience when you visited our store. If you'd like to discuss your concerns further, please email us at socialcare@***.com with the complete details, store's full address, and your contact information.

We value your business with Tires Plus and hope to hear from you soon. ^Jason

Anonymous
map-marker Denver, Colorado

Poor customer service

The customers service is less than nothing I just wanted a oil change and after 2 hours I asked if it was almost done and she said they haven't even done it yet. So Wtf I was a little miffed by that and said so she doesn't even look at me say anything that is just rude at least say something
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1 comment
Bridgestone

We're sorry to hear that this was your experience with oil and customer service at one of our locations. We'd like to help have your concerns looked into and addressed as this doesn't sound like our normal level of service.

Please feel free to email us at socialcare@***.com with your contact information, invoice number from this service, address of the store in question, and full details of your visit. We value you as a customer and look forward to assisting you.

Thanks for choosing Tires Plus. ^Nicholas

Deloras Lev
map-marker Mount Laurel, New Jersey

Not worth any review

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Been a customer for two decades and not happy with the service I received today. Technician didnt even know what he was talking about and then he called back with different information and then for the third time called back for another different information. All I wanted was some brake pads changed out they said they warranty them but for some reason they couldnt do the brake pads all the sudden because something else was wrong. It was like a beat swap is what I feel like. Im not happy can someone please call me
View full review
Loss:
$800
Cons:
  • Bad service

Preferred solution: Brakes fixed

User's recommendation: So t not go to Tires plus

1 comment
Bridgestone

Hello Deloras, our goal is to provide excellent service to each of our customers, and we apologize for any inconvenience you may have encountered. We'd like to learn more about your experience with our store.

Please email us at socialcare@***.com with the complete details, store's full address, your contact information, and invoice number.

We appreciate your business with Tires Plus, and look forward to hearing from you. ^Jason

Joy R Nhx

Should be an integer in reviews! New tires & alignment. Keep having to reseal tires...they are incompetent re: alignments. After 1st alignment car all over the road. Went back-alignment redone.

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Updated by user May 10, 2023

They blow me off. Tell me nothing is wrongPirelli tires are defective have to add air every few days.Alignment after 4 new tires is still off, even after they checked againCar is unsafe!! GOES ALL OVER THE ROAD.

Original review May 10, 2023
***TIRES PLUS NOT BBB APPROVED!! After alignment redone I keep going back.

Car still all over road. IT IS UNSAFE!! Wanted "$4000 replace loose struts; safe to drive to Florida" Honda dealership Service Dept. said "struts don't come loose-good or bad!

Your Struts are not bad!"
Tried to get few hundred dollars (air/cabin filters/wiper blades(all changed a week earlier).
They are incompetent, dishonest & flooded with customers complaining!
I want my front tires replaced; they are clearly defective. I want a proper alignment done.
Then I will NEVER return.
Initial visit odometer >2000 miles than actual.
View full review
Loss:
$650
Cons:
  • Poor service liars incompetent

User's recommendation: DON'T GO THERE! RIP-OFF! INCOMPETENT LIARS

1 comment
Bridgestone

Hello Joy, and thank you for taking the time to write this review. We apologize that your vehicle is still having problems after your tire and alignment service at one of our locations.

We'd like to assist with having your concerns addressed as we can understand your frustration. If you'd like, please email socialcare@***.com with your contact information, invoice number from service, address of the store in question, and any other important details of your concerns.

We look forward to assisting you, and thank your for choosing Tires Plus. ^Nicholas

Rebecca G Tpe

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Spring Hill, Florida

Ripped off

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I took my car in because it was stalling out. They said solenoids need to replace plus needed brakes and oil change. Well I get car back it worked for day then dies while I was stop at light thank god. I could of gotten into accident. I took back they said they adjust the throttle then next day I go to work and it dies at work stalls out. I went and took to another mechanic and they tell me I need solenoids and oil change. Funny how I was supposely done by tire plus. Well now my car works. And I'm out of 875 bucks. Who knows if they did any work. My warranty is pissed.
View full review
Loss:
$875
Cons:
  • Lied cheat and scam me and my wife out of money

Preferred solution: Full refund

User's recommendation: Do not go to this shop ever they will rip u off

1 comment
Bridgestone

Hello Rebecca, we're sorry to hear of any inconvenience, and if you would like assistance with addressing your concerns, we'd be happy to assist. Would you please email us at socialcare@***.com with the details of your experience, store's full address, your contact information, and your invoice numbers?

We value you as a Tires Plus customer, and we hope to receive your email soon. ^Jason

Anonymous
map-marker Jacksonville, Florida

The customer service rep was very friendly in assisting with this service issue-

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Tires Plus - The customer service rep was very friendly in assisting with this service issue-
Tires Plus - The customer service rep was very friendly in assisting with this service... - Image 2
The oil change was messed up and they are towing the car back to the store- opened a case # -hope that the engine was not damaged.
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User's recommendation: Make sue they check and re-check before you leave

1 comment
Bridgestone

Hello, we're sorry to hear of any inconvenience, and if you would like assistance with addressing your concerns, we'd be happy to assist. Would you please email us at socialcare@***.com with the details of your visit, store's full address, your contact information, and the invoice number?

We value you as a Tires Plus customer, and we hope to receive your email soon. ^Jason

Rebecca G Tpe

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Spring Hill, Florida

Got ripped off

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Updated by user May 02, 2023

I have talk to corporate who then said he reach out to district we called again no one got back to them so he went to regional still haven't heard anything. I don't think they care they just want keep stealing people's money. That business should just close because...

Original review Apr 02, 2023
Tire plus is a joke do not take them tire plus in spring hill Florida they take ur money and not fix ur car. I took to different mechanic they said my solenoids need to replace and I need oil change but crazy tire plus said they fix that but the new mechanic replace the parts and now my car works.

I been in contact with corporate to get my money back but they giving me run around. So I will tell everyone in town do not use this company.
View full review
Loss:
$875

Preferred solution: Full refund

User's recommendation: Do not go here at all unless u want broken car and no money in ur pocket

1 comment
Bridgestone

Hello Rebecca, we appreciate your review and apologize about your experience after service at this location. We'd like to assist with addressing your concerns as we understand how frustrating this can be.

Please email socialcare@***.com with your contact information, invoice number from service, and any other pertinent details of your visit.

Thanks for choosing Tires Plus, and we hope to receive your email soon. ^Nicholas

Therese R Ioq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Lone Tree, Colorado

Non acceptance of coupn

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Updated by user Mar 28, 2023

Coupon was for $29.99 oil change. Charged $71

Original review Mar 28, 2023
I came to my oil change appt today. They dont accept official tires plus coupn and charged me $71 for a basic oil change.

That is insane.

My self and any and all family and friends will NEVER come to tires plus for anything. Thats even higher charge than the dealership charges!!!
View full review
Loss:
$40
Pros:
  • Convenient locations
Cons:
  • Deceitful on prices

Preferred solution: Price reduction

User's recommendation: Only if you have extra cash to throw away

2 comments
Bridgestone

Thank you for your review Therese. We’d like to assist with addressing your pricing concerns you have from your oil change as we value your business.

Please email socialcare@***.com with your contact information, invoice number from service, and any other pertinent details from your visit.

Thank you for choosing Tires Plus, and we look forward to receiving your email. ^Nicholas

Therese R Ioq
reply icon Replying to comment of Bridgestone

After guy behind the counter saw/heard me contacting tires plus customer service I went to counter to get my keys and pay. He said “let me see if I can override this”.

Lo and behold he charged me &32 for the oil change. If o wouldn’t have said something he wouldn’t have changed price to the coupon price.

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Randy M Rvi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Complaint

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So my truck has been at the Oshkosh Wisconsin location for a month and it only moved from one parking spot to another I called store and spoke to manager and he said he cant get into shop due to tires in the bay. Pretty upset sure to it there to fix oil leaks and coolant leaks that the store had already been paid to fix. Also item were damaged during last repairs. Now I need the use of my truck and it still sitting unable to be used. Not happy at all.
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1 comment
Bridgestone

Hello Randy, we apologize that this has been your experience with service at our Oshkosh location in WI. We'd like to assist with addressing your concerns as we understand your frustration with the amount of time this has taken.

Please email socialcare@***.com with your contact information, address of the store in question, and invoice number from service (if available).

We look forward to receiving your email, and thank you for choosing Tires Plus. ^Nicholas

Anonymous
map-marker Murray, Kentucky

Complaint

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The employee Roger was very rude to my Wife. As we were leaving,he came from service area and opened my Wifes car to explain about tire.

I told him we were leaving. He became very disrespectful,running up to me hollering at me saying GET OFF HIS LOT OR HE WAS GOING TO CALL POLICE. 1,I was leaving,he had no right to open my Wifes car.2 She was leaving also. He then went back in store hollering at my Wife to leave because I cursed him out which was a lie.

He had no business with me,my Wife wanted tire serviced,I drove car there. 3 he had no right to come to car,open car,or approach me. Again he came from service area to harass me.

I have been waiting on call from you all. My number again is 502-612-****.

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User's recommendation: He should apologize my Wife. I feel he should be terminated. We have been doing business with Michels Tires for years. We’ve had tires,oil changes,repairs to several vehicles. My Wife ,Son just had tires put on just last year. Our Son had a new set put in this year,.

1 comment
Bridgestone

Hello, we apologize that this was your experience with customer service at one of our locations, and would like to assist with addressing this as this does not sound like our normal service. Please email socialcare@***.com with your contact information, invoice number from service, address of the store in question, and any other important details of your visit.

We look forward to receiving your email, and thank you for choosing Tires Plus. ^Nicholas