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I went in to order tires got a quote sheet and I felt confident and happy with out the door price. Next day my wife goes in to have the install of our tires. The installer applied to much bead cream to install the tires which in turn caused problems with alignment....
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Consumer A
#1722808

Hello, we understand your frustration and we are here to help. Will you please send us an email at socialcare@bfrc.com with your contact details, the store's address, and a summary or link to your review?

Thank you for bringing your pricing concerns to our attention, and we look forward to trying to make this right for you! ^Katrina

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Review
#1601560 Review #1601560 is a subjective opinion of poster.
Service
Tires Plus Tires Installation
Reason of review
Work Experience or Job Application
Preferred solution
Let the company propose a solution

Tires Plus review in Hopkins, Minnesota: I've only had positive experience

4.9
Details
No, I'm so sorry! It was supposed to be discount tire. Is the a ph# I can can you at? I've had ONLY POSITIVE EVIDENCE AT TIRES PLUS!!!!! THEY'RE ALL WONDERFUL!
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#1598364 Review #1598364 is a subjective opinion of poster.

1.0
Details
My son took his 2012 Ford Fiesta in On July 12, 2019 to the Tires Plus Towne Place Blvd location because his car was overheating. He was told that they would do an engine diagnostic ti see what the issue was. He was told that he needed a cooling system ( water pump) ,...
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2 comments
Anonymous
#1721449

I heard they have to bury people in their Ford Fiestas when they crash. I wouldn't let my kid drive around in a tin foil deathtrap.

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#1597378 Review #1597378 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$1153
Preferred solution
Full refund

I used to think that I could trust Tires Plus, but now I am not so sure. I bought four new tires for my Toyota Tundra. A few days later I was reading the invoice and I saw the Extended warranty tacked on to all four tires, totalling over $100 for it. I did not even ask...
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1 comment
Consumer A
#1720622

We definitely understand how this would be upsetting and would like to ensure this is addressed with our teammate. Please, send us an email to, socialcare@bfrc.com, with the information you have provided here, your phone number, and the invoice number.

Thank you for choosing Firestone, we hope to hear from you. ^Kristyn

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#1596416 Review #1596416 is a subjective opinion of poster.
Product
Tires
Reason of review
Warranty issue

Went to store to have tire checked, and was told by the service rep that the compressor went down, which was a lie. Because if the compressor wenbt down then u wouldn't be able to perform any task that require tire repair for the entire day.
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1 comment
Consumer A
#1720450

Hello, we understand that you are frustrated with not being able to get your vehicle serviced at your local Tires Plus. We'd like to get you back in the driver's seat as soon as possible.

Please email us at socialcare@bfrc.com with your contact information, the store's address, and a summary of your recent experience.

Thank you, and we hope to hear back from you soon. ^Katrina

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0 0
Review
#1595179 Review #1595179 is a subjective opinion of poster.

1.0
Details
Filled a report on store manager..
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0 0
1 comment
Consumer A
#1714778

Hi, we never like to hear that our customers had an unpleasant visit to our stores. We'd like to look into this for you, and provide additional assistance.

Will you please send us an email at socialcare@bfrc.com with your contact information, the store's address, and further details?

Thank you, and we look forward to hearing back from you. ^Katrina

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0 0
Review
#1583766 Review #1583766 is a subjective opinion of poster.
Cons
  • Poor service
Reason of review
Poor customer service
Preferred solution
Call me

new tires installed, had flat tire and was difficult to remove lug nuts,went back to store and had all 20 lug nuts replaced because they over torqued them and ruined the threads they would not admit they caused this problem and said it was from age of vehicle which is...
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1 comment
Consumer A
#1714777

Hello, we are very sorry that you had to return to the store to have your lugnuts replaced. We'd like to document your concerns and send them to our management team for further assistance.

Please email us at socialcare@bfrc.com with your contact information, a link to your review, and the store's address.

Thank you, and we look forward to working with you. ^Katrina

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Review
#1583332 Review #1583332 is a subjective opinion of poster.

1.0
Details
on 7!23/2019 we called the tires plus in reno on s virginia street because the plate that protects the engine under our 2015 Honda Civic, had come loose during a trip Michael had us bring it in. He told us he could order the part and fix it. we received no reurn call...
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0 0
1 comment
Consumer A
#1712830

Hello, this does not sound like our typical service! We'd like to offer our assistance with looking into your concerns.

If you'd like our help, please email us at socialcare@bfrc.com with your contact details, the store's address, and a summary of your review.

Thank you for your feedback, and we hope to hear back from you soon! ^Katrina

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0 0
Review
#1577848 Review #1577848 is a subjective opinion of poster.
Cons
  • No follow thru
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • dishonest

1.0
Details
Last week Tires Plus replaced my battery. I was driving on the highway going out of town, when my battery light came on and stayed on. I called to the store who performed the service. They advised me to go to closest store. When I get here I am told I have to wait, as...
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1 comment
Consumer A
#1712829

We are very sorry that you received this unpleasant service! I'd like to help get your concerns sent to our upper management team.

Will you please email me at socialcare@bfrc.com with your contact details, the store's address, and a summary of your review?

We value the opportunity to help, and we look forward to receiving your email. ^Katrina

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0 0
Review
#1577471 Review #1577471 is a subjective opinion of poster.
Service
Tires Plus Car Part Replacement
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

2.0
Details
Starter broke in approximately 8 months and serpentine belt broke under 12,000 miles! It was very expensive to repair belt because I was out of town not near a tires plus to repair it!
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1 comment
Consumer A
#1707863

We understand how upsetting this has been and would like to send this to our management team to be addressed. If you would like our assistance, please, email us at, socialcare@bfrc.com, with a description of the issue that has occurred, your contact details, and your invoice number or the store's address. Thank you for coming to Tires Plus, we look forward to your response.^Kristyn

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#1568745 Review #1568745 is a subjective opinion of poster.