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Tires Plus review in Sparks, Nevada: Died for nothing

1.0
Details
One of my close friends did get hurt working for this company. He's Dead now, A car accident. what did this company do? A Sunday , Feb, 14th, He received a call for a single tire delivery. That's right, one tire. Dave was a delivery driver as a Favor to Us, ( my other friends that work for this company)Dave would pick up tires from the tire rack or other stores in the area. He was paid by the mile, it was at his own pace. He could accept or reject , but generally he was rushed or demeaned into," hurry up , the customer is waiting ". Valentines day He was called at 8 a.m. to rush this tire order "emergency" On His way to the pick up at The Tire Rack, Dave was cut off by a Semi truck , his truck was rolled and died instantly in the crash. We were all Saddened by this , as the person that had put the rush on it (a single tire) never picked up the Tire. So Dave, with all his Heart was always wanting to be sure and helpful, the best he can be. Dave was on social security benefits for medical , but he still put the effort forward to work , died for nothing. I was fired shortly afterwards. I was angry, confused, and frustrated. I have a New job now.
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Review
#586485 Review #586485 is a subjective opinion of poster.
Cons
  • Pushy sales
  • Rushed unnecessarily
  • Inferior made parts
Preferred solution
Let the company propose a solution
This is a terrible business and totally unprofessional. DO NOT, I repeat DO NOT go here. From Oct-Nov 2014 I received various maintenance from this tire plus location, oil change, timing belt, water pump, coolant flush, inspection, new tires, and life time alignments....
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Review
#578087 Review #578087 is a subjective opinion of poster.
Service
Tires Plus Oil Change
Cons
  • Failed to perform services
Reason of review
Problem with delivery
Loss
$308
Preferred solution
I want a refund for the coolant flush they didn't do (119), the lifetime alignments (179.99) because I can't trust them to do them, and 9.99 for the inspection because of failure to report the corrosion which might have saved my battery
Have sent many customers to tires plus oak creek over the years. All complained of being overcharged and service was not performed properly the first time had to come back numerous times to get problem solved or ended up going to another shop. Ridiculous. Have...
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1 comment
Anonymous
#926790

So you sent many customers to tires plus oak creek OVER THE YEARS and ALL complained, yet you continued to send them there? Did they all complain at once? Something smells fishy here.

Review
#577277 Review #577277 is a subjective opinion of poster.
Service
Tires Plus Repair
Reason of review
Not as described/ advertised
1.0
Details
I scheduled an oil change online. Upon filling out the information required online it has an area for additional comments or requirements of the appointment. I filled this area out with the details which were that I had a coupon for a free oil change and would be...
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3 comments
Anonymous
#935963

This is common in the industry , not to use customers parts. For the purpose of warranty and other issues that arise in such cases .

In your case for instance, should be and there would be, or not be , but in the case that there was, an oil failure of a sort, ie. oil drain plug loose, leaks, or engine failure. Tires Plus would be at liberty to deny claims based on the oil you provided , just as if it failed by the oil they provide. Outside of that It would be handled as if the Manager had authorized the use of your oil so thereby insinuating that tires plus authorized it's use .

deniably, they did not, but for the function of Customer satisfaction The individual store would be internally fined by the franchise and the sum of the repair would be taken from the Manager. as silly as this sounds it is real .

some poor store manager that was kind enough to put the customers oil in their vehicle would get his wallet cleaned out by the company He/She works for and they would be innocent of wrong doing . so the policy is "Do not put customers parts on their car because we can't cover the Warranty in the event of the Parts failure, it is just bad business." Would you bring your own eggs to a restaurant?"

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Review
#566341 Review #566341 is a subjective opinion of poster.
Service
Tires Plus Oil Change
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Tires Plus review in Germantown, Maryland: Tires

my daughter came to this place because she got the wrong address,but i decided to try them.bouth new tires ,by the first rotation they were bad making noise.they said wait too long for rotation. they gave me a thread discount to buy other set. the i bought another set for my other car.this was a nightmare,my aluminum valve caps were missing,they had to take the car back inside tires were installed wrong direction. and worse the tpms light came on. mr hugo said they couldn't do nothing about.the light still coming on.mr hugo and his crew doen't look that proffesional.
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Review
#563015 Review #563015 is a subjective opinion of poster.
Reason of review
Poor customer service

Wheel Alignment Review

I too have had horrible customer service with A.V.tires plus.dropped truck off twice to get wheel alighned they wanted suspension all done,so no work was done,wasted two days of my time,they put other people before me and had a *** excuse not doing ,when finally checked it needed ball joints,idler arm ect.did work myself.now back in for allighnment,its been 2hours on a appt. no work done yet...
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Review
#558796 Review #558796 is a subjective opinion of poster.

Tires Plus - Tires Review from Tomah, Wisconsin

In December 2013 took van to get 4 new tires at Tires Plus in Onalaska, WI. They told me they could not align the tires until I replaced the inner tire rod ends. I payed them to do this. On April 2014 I took my van in to get the front brakes replaced. In October 2014 the breaks went bad and the tires were worn down. I took it back they said they would give me new tires and breaks but they couldn't allign it because my tire rod ends were bad. I said they just replaced them. They said they would also be under warranty. Then they said the rac and pion needed to be replaced and I would have to pay for that. When I told them i will have another mechanic look at it and fix that the manager told me then the tires and tire rod ends would not be under warranty. A week later I took it to a different mechanic and he said Tires Plus didn't put my car back together. They did not clamp tire rod end boot on which caused the vent tube to drag on the ground and damage the power steering cooler. I will not be going back to Tires Plus in Onalaska, WI
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Review
#558297 Review #558297 is a subjective opinion of poster.
2.2
Details
I will not go to Tires Plus again, (except today to try to get my money back.) While I used to respect Tires Plus's work and even recommended it a few times, their service has been less than adequate over the past year. I got 4 new tires in late Apr of this year. It...
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Review
#553919 Review #553919 is a subjective opinion of poster.
Cons
  • Work and value is unreliable
Reason of review
Damaged or defective
Loss
$603
Preferred solution
Full refund
1.0
Details
I was a Manager for 11 years at Tires Plus. Made decent money, and paid my guys decent also. EVERY EMPLOYEE OF TIRES PLUS BRIDGESTONE/FIRESTONE is 100% AWARE that they MUST OPERATE "IN THE GRAY" to make a profit ....PERIOD!!!! The bogus numbers that are on each...
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3 comments
Anonymous
#966680

The Westmont NJ jeresey store is a travesty. The store manager, Matt Dangelo brags about being the biggest"bullshitter" in the business, and can steal/sell any customer anything.

The markup of parts is outrageous, and possibly against the law. HE IS CONSTANTLY DRUNK...brags about how much pot he smoked the nite before, and uses the "N" word likes it nothing.

When approached about this offense, he states its his shop, if you dont like it...leave..!! Great company...NOT!!!!!!!!!!!!

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Review
#551679 Review #551679 is a subjective opinion of poster.

Take vehicle in for one thing, they create new problems! Tires Plus is unethical at best and criminal at worst! Never take your car in to them!

Took 95 Honda civic in to replace brake pads and rotors, received car back, two lug nuts missing from tire and the mechanic put a regular nut on the car to hold tire on and never mentioned it! Had tried to upsell repairing some other part when "fixing" the brakes but admitted that it wasn't really necessary at the time. Lo and behold, two days later, the part that he tried to upsell to me is now leaking brake fluid like crazy and will now need to be repaired! And I had to purchase new lugs nuts to replace the ones not put on the car and one of the lug bolts has been stripped - another repair I will have to take care of. Tires plus created an expensive and now dangerous repair that will have to be made, this company is unethical at best, criminal at worst! I will never take another vehicle to this establishment, they will bleed you dry and ruin your car!
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Review
#533198 Review #533198 is a subjective opinion of poster.
Service
Tires Plus Repair