Angela B Fwt
map-marker Cumming, Georgia

Poor customer service sexist

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The employee assumed I knew nothing about cars or tires and tried to rip me off for the sheer fact that I am a woman. My dad is a mechanic so I grew up knowing more than your average woman.

I went in to tires plus seeking a alignment and wheel balance after a few days prior going to Walmart and having my oil changed and tires rotated. Walmart clearly didn't balance my tires. The rude sexist man at tires plus said I needed new tires and that they wouldn't preform the services I requested unless I bought new tires. He continued to talk over me.

He picked at my tires *** siad tire up. He wouldn't listen to me when I tried to explain that my tires were less than three years old and I haven't driven much the last 1.5 years due to covid. So my tires have lots of life left in them. I've never been treated so poorly in my life!

He shobe fired for trying to rip off women and is poor customer service.

Ill NEVER use tires plus and im going to let everyone I know not to use them (unless you are a man). Sincerly pissed off

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Cons:
  • Sexist they will rip women off

Preferred solution: Let the company propose a solution

User's recommendation: Do Not Use Them

1 comment
Bridgestone

Hello Angela, we are sorry to hear of the poor customer service you have received while visiting our *** store. If you would like to discuss your concerns with us, please, feel free to email us at, socialcare@***.com.

We will need full details, your contact information, and the store's complete address.

Thank you for choosing Tires Plus, we value your business. ^Kristyn

Gary U Dmz
map-marker Orlando, Florida

Lack of customer service or even trying to assist me

I called early today to see about having someone look at my brakes not sure if I needed pads or rotors Non the less the person was not friendly he said he was busy I said how about tomorrow he said he was busy I said Sunday his answer was very busy all weekend I offered to leave my truck to no luck very poor customer service not sure how you can turn business down and not even try
View full review

Preferred solution: Apology

John D Xcw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Saint Petersburg, Florida

Lied about an appointment

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Updated by user Jan 30, 2022

Went down the road to a mom and pop business and had my tires mounted for less money while I sat next to the car in 8 minutes flat with no attitudes. Again....stay away from this business.

Original review Dec 30, 2021
I made an appointment at the Tyrone location and specifically asked if by making an appointment I would be able to get the car in for a simple mount and balance of two tires without a wait. Yes sir I was told.

Upon my arrival on time I might add I was told they were short of staff and I would have to wait at least an hour and a half. I asked why they told me up front to make the appointment and the guy just shrugged. After 3 hour wait I STILL had no service or even an explanation. Instead the snickering manager snickered, blamed me for not dropping the car off, and he told me I should take the car elsewhere.

I called back later and was hung up on. They lie out their *** at this location.
View full review
Cons:
  • Manager fails to listen to customer
  • Worst service
  • Dishonest practice

Preferred solution: Apology

User's recommendation: Do not waste your time. Go to a reputable shope

3 comments
Guest

Subjective my tail. Facts not opinion or alternative facts.

You lied twice.

Once about the appointment and once when you promised to call me back. Fact.

Bridgestone

Hello John, our goal is to provide excellent service to each of our customers, and we apologize for any inconvenience you may have encountered. We'd like to learn more about your experience with our store.

Please email us at socialcare@***.com with the complete details, store's full address, and your contact information.

We appreciate your business with Tires Plus, and look forward to hearing from you. ^Jason

Bridgestone

Hello John, our goal is to provide excellent service to each of our customers, and we apologize for any inconvenience you may have encountered. We'd like to learn more about your experience with our store.

Please email us at socialcare@***.com with the complete details, store's full address, and your contact information.

We appreciate your business with Tires Plus, and look forward to hearing from you. ^Jason

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April J Dxs

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Jacksonville, Florida

Bad Experience

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Tires Plus - Bad Experience
I dropped my car off at 7 AM for a wheel alignment appointment it is now 430 Im still sitting in the waiting room. Its over an hour and a half past the time I was told my car would be finished. Mop the floor right in front of my feet while Im sitting here this is bad service
View full review
Loss:
$200
Pros:
  • Location

Preferred solution: Price reduction

User's recommendation: Find another company

Anonymous
map-marker Gainesville, Florida

Complaint of store employee

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Tires plus 51st and 39thnw Gainesville, FL Clerk was rude. He decided to take care of 2 or 3 people instead.and I was at counter. The clerk was rude, raised his voice in anger, when I asked if I could do the transaction . He needs anger managent training. Tires plus has always been great until I encountered him. I'm really hoping he didn't call me a *** . It sure seemed like it. Please respond. Donald Carson
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User's recommendation: Beware

1 comment
Bridgestone

Hello Donald, We truly regret hearing that you've had this experience during your recent visit to our store, and we certainly understand how frustrating this has been for you. We would like to have your concerns addressed by our management team.

Please feel welcome to email us at SocialCare@***.com for further support. We value you as a customer, and we want to ensure your satisfaction.

Thank you for contacting Tires Plus. ^Sarah

Anonymous
map-marker Pembroke Pines, Florida

I bought lifetime Alignment on 4 vehicles but some years thereafter TIRE PLUS AND ITS DISHONESST MANAGEMENT DECIDED NO TO NO LONGE HONOR SAME and change this to lifetime balancing on a new tire bought

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I bought lifetime Alignment, tire rotation and balancing on 4 vehicles but some years thereafter TIRE PLUS AND ITS DISHONEST MANAGEMENT DECIDED TO NO LONGER HONOR SAME and change this to lifetime balancing on new tires bought meaning this ends with the tires life. I would also advise that customers dont leave their vehicles but rather stay and watch that the alignment is actually being done.

They also unethically change the wording to lifetime alignment RECHECK to ensure defensibility in a court of law and other such misrepresentation to befuddle us consumers of average intellect.

To dismiss complaining customers like me who stay and did not see the alignment being done when questioned why, was told it could not be done due to the vehicles condition which is not stated in ones electronic invoice. Therefore if one do not verify that the contract required specific performance requested alignment is not being done how would one know as the electronic receipt would simply misleadingly state Alignment Recheck.

One day this will all come to light as someone will get their favorite TV channel involve who would gladly use hidden cameras to expose this or a competitor may decide to reduce or simply eliminate the competition

View full review

User's recommendation: Be guarded and like in boxing protect yourself at all times

1 comment
Bridgestone

Hello, we're sorry to hear of any inconvenience, and if you would like assistance with addressing your concerns, we'd be happy to assist. Would you please email us at socialcare@***.com with the details of your visit, store's full address, your contact information, and any applicable invoice numbers?

We value you as a Tires Plus customer, and we hope to receive your email soon. ^Jason

Anonymous
map-marker Tampa, Florida

Horoble workmanship

ATook car in for simple thermostat change ended up with car that runs extremely slugish mechanic took apart ignition and fuel sensors to replace thermostat but did not put back properly so now im stuck with a car that runs extremely slugish i will never set foot on another tires plus store again it was the store in largo fl the idiots name who destroyed my car eas Taylor avoid tires plus
View full review

User's recommendation: Avoid tires plus

1 comment
Bridgestone

Hello, We are very sorry to hear about this frustrating experience that you’ve had during your recent visit to our store, and we would like to have your concerns addressed by our management team. Please feel welcome to email us at SocialCare@***.com for further support.

We value your business, and we want to ensure your satisfaction.

Thank you for contacting Tires Plus. ^Sarah

Angie D Tjn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Lauderhill, Florida

The worst service.

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My car taken in for tires and alignment then other problems by there judgement. Cost 700.00. Bring it back now it cost 500.00. Leave the next day my car is jerking putting cuts off. Never had problems with my car. They tell me its the starter. They kept my car overnight and part of the next day. Car running bad. Smell something burning. Need help.
View full review
Loss:
$2000
Cons:
  • Dissapointed
  • Sold me an alternator i did not need
  • Bad service

Preferred solution: Let the company propose a solution

User's recommendation: Don't come to Tire Plus. Please find another dealer. Rip Off

1 comment
Bridgestone

Angie, we're sorry to learn that you had a poor experience when you visited our store, and we'd like to ensure that any concerns you have are addressed by the appropriate team. Would you please, email us at socialcare@***.com with the details of your visit, the store, and your contact information?

We value you as a Tires Plus customer, and we hope to receive your email soon. ^Jennifer

Rodney F Blg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Okeechobee, Florida

Insanity

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Updated by user Dec 08, 2021

Constant lack of time management

Original review Dec 08, 2021
Ok, last week I scheduled a 3:15 Monday, December 6 with Steve the general manager of th Okeechobee ,Florida, store. When my wife arrived for her SCHEDULED appointment, Jack the assistant manager told her there were 6 ahead of her so no way could they honor appointment.

In fact, they said they couldnt get her in Tuesday the 7th either. I called Steve, and he told me they were short staffed. The point is, why not do away with these never honored appointment times, and just do arena scheduling?

I wrote a google review- one star- the last time they kept me waiting 2 hours for an oil change.
Rodney Field/ Okeechobee. Florida
View full review
Loss:
$200
Pros:
  • Close
Cons:
  • Shady

Preferred solution: Apology

User's recommendation: Find another tire store

2 comments
Bridgestone

Hello Rodney, we are sorry to hear of this appointment not being honored. We would be happy to ensure this is addressed.

Please, send us an email to socialcare@***.com with the complete details, your contact information, and the store's full address.

You are a valued Tires Plus customer, we look forward to your reply. ^Jason

Guest
reply icon Replying to comment of Bridgestone

I’ve sent you correspondence about MY 2 hour wait for an oil change previous . I received response but was not taken seriously- Tires Plus gives LIP SERVICE to legitimate complaints but offers no resolution. I would rather you didn’t PRETEND to care ; you more than understand you offer second rate service but do NOTHING to resolve the issue.

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Trip G

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Independence, Missouri

Did not honor reservation

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I went online to make a reservation for service at the Tire's Plus store in Independence, MO. Upon arriving, the store manager told me the store was closed due to Covid that "had just occured" He didn't bother to call me to avoid in advance. Instead he sent me to a Firestone store a few miles away. They had a 4 hour wait period and sent me to another Tire's Plus store in Raytown, MO. I went there and was also told I'd have a 2 hour wait. This is just bad business and I won't use Tire's Plus again.
View full review

Preferred solution: Price reduction

User's recommendation: Use a different tire store

1 comment
Bridgestone

Hello Trip, we're sorry to hear of any inconvenience, and if you would like assistance with addressing your concerns, we'd be happy to assist. Would you please, email us at socialcare@***.com with the details of your experience, store's full address, and your contact information?

We value you as a Tires Plus customer, and we hope to receive your email soon. ^Jason

Anonymous
map-marker Miami, Florida

Poor service

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Although an oil change and tire rotation shouldn't take more than an hour at best, 3 hours went by. But, the employee helping me did not charge me due to the inconvenientes. For that, I appreciate. But it is unexcuseable.
View full review

User's recommendation: Don't be in a hurry and stay outside by the boys to watch the work being performed.

1 comment
Bridgestone

Hello, we know that your time is valuable, and we'd like to ensure that this is addressed. Please feel welcome to email us at socialcare@***.com with the complete details, store's full address, your contact information, and your invoice number.

Thank you for choosing Tires Plus, we look forward to your reply. ^Jason

Merrick G

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Cape Coral, Florida

Lied to about birthday discount

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Manager at store 342009 retail invoice 162788 lied to me said my birthday discount was added to my invoice but after getting home and reviewing said reciept. No discount provided. Manager is a thief
View full review
Loss:
$20
Pros:
  • Cfna credit account
Cons:
  • Poor service personnel
  • Lied about the work my car needed

Preferred solution: Full refund

User's recommendation: Don't trust manager he is a liar.

2 comments
Bridgestone

Merrick, we never like to hear that one of our customers had a poor experience at our location, and we apologize for any inconvenience. We're here to help.

If you'd like further assistance, we'd be glad to refer your concerns to the appropriate team. Would you please email us at socialcare@***.com with the details, and your contact information?

We appreciate your business with Tires Plus, and we hope to hear from you soon. ^Jennifer

Guest
reply icon Replying to comment of Bridgestone

Lip service

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Anonymous
map-marker Waukesha, Wisconsin

I could of been killed due to going there

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Tires Plus - I could of been killed due to going there

So I ordered new tires to be put on my car, I usually never go to this location but due to covid I had to and every time I go they somehow find something wrong with my car which i work on MYSELF with a professional mechanic on my side. First thing is they said I needed new ball joints.

That was false I checked it out myself and what I found made me pissed. They didnt ever align my car as I asked because the ball joints but it ended up being they *** up the studs on my wheels and cracked my lugnuts. My tires also were obviously not torqued due to their failure of me telling them about my unique lugs. And my tires never were at the right pressure.

I had tried to youre them all it did was loosen. Ive spent over 200 dollars repairing my car because of them. Also to say my sway bar link was messed up to snd I recently replaced nearly all my suspension components. So I knew the part wasnt like that before.

I would never recommend them to anyone. Im lucky the boys at my shop fixed my car I could of been killed wirh my cars condition they left it in.

View full review

User's recommendation: Look anywhere else buy here

Brady S Yhd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Roseville, Minnesota

Damage to Car

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Tires Plus Lincoln Dr, Roseville Mn brought my car in for new tires, the job was done sloppy there was bead sealer and scratches/dings all over my factory blacked out rims. I brought it up to the manager who told me that someone from claims would call me in a couple days however he is not going to deal with it, I asked for a corporate number which he told me "it's on the door" which is very rude, I went and looked at the door there was no phone number I took a small video as proof went back inside and told him there was no number which he then tried to give me a road side assistance phone number.

He still would not provide a phone number which I was able to get online. What a nightmare trying to deal with this company I really hope the area manager actually calls me like the customer service person said.

View full review
Pros:
  • Broke my car
Cons:
  • Broke my car

Preferred solution: Let the company propose a solution

User's recommendation: Don't waste your money or time :(

1 comment
Bridgestone

Hi Brady, we'd like to learn more about your experience, and we apologize for any inconvenience. Please email us at socialcare@***.com with the complete details of your experience, store's full address, any related invoice numbers, and your contact information.

We appreciate your business with Tires Plus and look forward to hearing from you. ^Jason

Anonymous
map-marker Maple Grove, Minnesota

Poor customer service

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Made an appointment to have my tires rotated. Brought my car in to maple Grove tires plus.

Tech checking me in said I owed 23.00 for tire rotation. I said no I have lifetime free rotation. Tech says I dont see anything in computer. Again, I said I have lifetime tire service.

Finally he found my records. Tech says, well get to it when we can. A few minutes later my husband walked up to the desk to add a note to the tech. The service lady did everything but ask if she could help him.

2 more customers walked in she immediately asked can I help you to them. When the 3rd customer walked in she immediately asked if she could help , thats when I called out mam, mam, this man in the grey sweater has been waiting for you to help him, he is next for service. After that she went in the back to hide. I got my tires rotated and thats all.

No communication on tire wear, no air pressure check, nothing. Need I say more about *** customer service. Dont come to this location it has less than poor interaction with customers.

I bought my tires at this location in 2018.

The customer service stellar. Sad on this place has gone down the tubes

View full review
1 comment
Bridgestone

Hello, our goal is to provide excellent service to each of our customers, and we apologize for any inconvenience you may have encountered. We'd like to learn more about your visit to our Maple Grove store.

Please email us at socialcare@***.com with the complete details, store's full address, your contact information, and your invoice number.

We appreciate your business with Tires Plus, and look forward to hearing from you. ^Jason

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