Tires Plus
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Tires Plus Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Tires Plus has 1.7 star rating based on 424 customer reviews. Consumers are mostly dissatisfied.
33% of users would likely recommend Tires Plus to a friend or colleague.
- Rating Distribution
Pros: Location, Close, Close by.
Cons: Bad service, Poor service, Dishonest practice.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Tires Plus has 1.7 star rating based on 424 customer reviews. Consumers are mostly dissatisfied.
33% of users would likely recommend Tires Plus to a friend or colleague.
- Rating Distribution
Pros: Location, Close, Close by.
Cons: Bad service, Poor service, Dishonest practice.Recent recommendations regarding this business are as follows: "Don’t go there", "Go Elsewhere", "Not saying It's a bad company, they basically told me there machine could not do the job and sent me on my way", "Never go there", "Not really".
Most users want Tires Plus to offer a solution to their issues.
Consumers are not pleased with Customer service and Turnaround Time. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Tires Plus Reviews
"Maintenance"
I use them for both our cars when warranty expires for last 10 years. First in Miami. Now in Jacksonville. I have a Lexus hybrid second one).
"Not a Happy customer"
I had my car towed to Tire Plus location in Plainfield Indiana. I was informed by George. That they will take care of my car. Shouldnt take more than a day or...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Problem with car repair
The PA Attorney General's office still has my case open and I am complaining everywhere I can. I want my money back, however long it takes
- Probably good with tires
- Probably not so good with mechanical repairs
Preferred solution: Full refund
User's recommendation: Be careful with this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Mooresville, Indiana
Not a Happy customer
I had my car towed to Tire Plus location in Plainfield Indiana. I was informed by George.
That they will take care of my car. Shouldnt take more than a day or two. I needed the control arm replaced and CV joint replaced A week went by . Still no car.
I went to their location everyday because wanted up dates and find out why my car was still sitting in lot. Everyday was same old excuses. We will get it in today. Or we are short staffed or we need to order parts.
When the funky got it in the shop. They broke the bolts and needed send out to get fixed. When I did get my car back. They then told me they broke my trunk fiber glass shattered while pushing the car also has a big dent on the passenger wheel well that were they were working at.
I was told they will drop labor charge.
However its going to cost me $300 plus later to get fixed so looking at $600 and thats still does not fix the dent. Dont go to Tire Plus in Plainfield In they will rip you off
User's recommendation: Don’t go there
Hello Gael, we're sorry to hear of any inconvenience, and if you would like assistance with addressing your concerns, we'd be happy to assist. Would you please email us at socialcare@***.com with the details of your experience, store's full address, your contact information, and any related invoice numbers?
We value you as a Tires Plus customer, and we hope to receive your email soon. ^Jason
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Coral Springs, Florida
Resolved: 4 days a no road hazard replacement
Company fixed the issue and I have been provided with apology. Will, Tampa Tires Plus GM ended up helping, I have attempted to write whole story here but can’t. Area manager never contacted me, local CS store GM absolutely was no help
Waiting on area manager 4 days later, corpo CSR stated 24-48 hrs
The location that changed these back in Feb 2023 was amazing, but my local spots 4 hrs away have been nightmare fuel. Area manager was supposed to call me 24/48 hrs after calling corporate, my truck is unsafe to drive with that screw being so close to the sidewall.
I cannot currently drive my vehicle, Im the caretaker to my elderly disabled mom. This is absolute bs that im probably going to have a brand new tire.
The one location 20 miles away litchrally told me to please try to go to 1 of the 12 locations between me and them and that they cant even get my model tire in stock, and if they where to replace it would be the one with a mismatched single tire on the drivers side front, this is super dangerous. So they wouldnt match both since they cant get the tires in stock.
At least the location 20 miles away tried to help me, meanwhile the location 2 miles from my home has a figure it out attitude
Whats killing me is that the north location I made the purchase of these tires and mounted was able to source the tires I needed. I am beyond frustrated right now as I do not have my most reliable primary vehicle at my disposal.
Im pretty close to the point that Im never going back to tires plus ever again.
Still waiting on the area manager, I do understand it is thanksgiving week, but Im in an extremely tight spot right now with my primary vehicle being in a dangerous state.
- Fix it yourself attitude from location employees
- Everything listed in my review
User's recommendation: Don’t ever go here
Hello Alexandria, we're sorry to hear of any inconvenience, and if you would like assistance with addressing your concerns, we'd be happy to assist. Would you please email us at socialcare@***.com with the details of your experience, store's full addresses, and your contact information?
You are a valued Tires Plus customer and we look forward to working with you. ^Jason
Englewood, Florida
Resolved: Rude employee who swore at me work not done
Company fixed the issue and I have been provided with apology. Will fix the issue
Upon completion I was told that there would still be a hard pull to the right due to my tire wear, the need for struts, and general condition of my vehicle. This happened quite loudly with a lobby full of people and I expressed my knowledge of the tires however I had new struts put on the front of the car 10 days prior to bringing it for the alignment hence the need for the alignment. The worn tires were on the rear of a front-wheel drive car to prevent any further wear. I let them know that I did just replace struts and how did he not know?
Or should I say notice? I also let him know that I know I need tires but I wanted to do a front end alignment first so that it would not wear out brand new tires, and then I said I wouldn't be doing it there... The reason being is the company I work for gives me a 20% discount on tires, from a different place! Which he didn't give me a chance to tell him.
He was quoting laws and shouting excuses. I could go on, but ultimately I frustrated him in my responses, and he threw my paperwork down and walked away saying "go *** somewhere else"and that is a direct quote.
I left the store. I was charged $121 and I think $0.22 total and I was told an alignment was done, however the alignment is worse than it was before bringing it in there.
- Service counter
- Mechanics people skills
Preferred solution: Full refund
If you were there, which obviously you weren't, you would know that I told the customer service manager about the discount prior to my vehicle even being on the lift. They did not try to sell me tires because of the discount that I get.
I also mentioned it a second time after the mechanic left. I failed to tell you that when it was time for him to return my keys to me he threw them through the service window and they landed on the counter. I was told by multiple people who work there that he is not a people person and he's just like that. But it doesn't excuse poor and I emphasize POOR customer service and relations from this mechanic.
I have already reached out to the corporate office. I expect to hear back from them most likely today.
Waldorf, Maryland
Poor service
I went to another Tires Plus and got the job done with no problems at all
- Poor customer service
Preferred solution: Apology
Hello Mitchell, thank you for making us aware of this. We are truly sorry to hear that you encountered this issue with your service appointment at our store, and apologize for any inconvenience.
We understand how upsetting this is, and would like to have our management team address your concerns. For continued support, please feel welcome to email us at Socialcare@***.com with your contact information, store location, the details of your experience, and any related invoice number. We value your business, and want to ensure your satisfaction.
Thank you for contacting Tires Plus. ^Sarah
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Carmel, Indiana
Appointment
- Everything i dealt with
Preferred solution: Apology
User's recommendation: Go Elsewhere
Augusta, Georgia
Pissed customer
I set up an appointment to have my truck looked at I set the appointment for Sunday at 11 and when I got there the store was closed with no reason so I asked why they set the appointment then if they knew they were going to be closed. I called the next day to ask what happened and the guy just dismissed me like it was nothing and said I can bring the truck if I want to me it didnt matter so I am done with tires plus after the attitude I received from the store.he said he needed a day and it was what it was.
Very disappointed in the customer service from that store. Ill try going somewhere else now.and stop with the markup sells too.thank you
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Quality of Analisis
Oldsmar, FL. Went in for a wheel alignment since my mechanic does not have the machinery for this.
Both mechanic and attendant pointed out 10+ faults in the work performed, (including loose screws). The criticism drew me into various spins, doubts and panic. When I took my vehicle back to my mechanic, he went over everything and it was perfect. No loose screws, no overreacting, zero.
However, it was clear to me that the attendant wanted to scrap all of the work done to my vehicle so they would perform the work from start. Very unprofessional.
I have already shared my story and have recommended not to use your services. I hope this helps create a work environment where your staff have a more delicate approach to customers and their needs.
- Unfavorable sales approach
- Broad recommendations
Preferred solution: Apology
User's recommendation: Not likely to recommend
Hello Juan, our goal is to provide excellent service to each of our customers, and we apologize for any inconvenience you may have encountered. We'd like to learn more about your experience with our store.
Please email us at socialcare@***.com with the complete details, store's full address, your contact information, and your invoice number.
We value your business with Tires Plus, and hope to hear from you soon. ^Jason
Lake Worth, Florida
Don't understand
User's recommendation: Not saying It's a bad company, they basically told me there machine could not do the job and sent me on my way
Hello there, thank you for taking the time to share this with us. We are very sorry to hear that our teammates were unable to complete your tire service during this visit to our store, and would like to investigate your concerns.
For continued support, please feel welcome to email us at socialcare@***.com with full details, your contact information, and the store's full address. We value your business and want to ensure your satisfaction.
Thank you for choosing Tires Plus. ^Sarah
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Dissatisfied
Got my heater line and they caused a leak under my dashboard. Coolant leaks when it never did before. I spoke with my attorneys and Dept of Agriculture and Commerce.
- Unprofessional
Preferred solution: Full refund
Hello Dylan, thank you for sharing the details of your experience. We pride ourselves on delivering nothing but the best in product and service quality, and truly apologize for any dissatisfaction with your services at our store.
We understand how upsetting this is, and would like to have our management team address your concerns. Please feel welcome to email us at SocialCare@***.com with your contact information, store location, the details of this experience, and your invoice number, and we will be happy to assist you further. We hope to hear from you soon, and look forward to working with you to resolve this.
Thank you for being a valued Tires Plus customer. ^Sarah
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Kansas City, Missouri
Honor your appointment scheduling.
Immediate update: The Tires Plus location I was at isn't offered in the list of stores, so that might need an update. Tires Plus3207 W Division StSaint Cloud, MN 56301Phone: 320.200.9775Store# 244225Manager: Carl Jurek
Both times I sat and watched the Manager take walk in appointments before my SCHEDULED APPOINTMENT. Both times I sat in excess of 4 hours to get service completed for my SCHEDULED APPOINTMENT. Didn't matter if it was a simple, single, off car tire change or a full set of tires and an oil change. When I inquired about my SCHEDULED APPOINTMENT, the shop manager told me they really don't work that way and just shrugged and smirked.
If you are going to offer appointment times: HONOR YOUR APPOINTMENT SCHEDULING. HONOR YOUR APPOINTMENT SCHEDULING.
HONOR YOUR APPOINTMENT SCHEDULING. HONOR YOUR APPOINTMENT SCHEDULING.
User's recommendation: I hate Walmart but go to Walmart TLE instead of Tires Plus. The pricing isn't that much different and the wait time is a dice roll.
Thank you for sharing this with us, Jeremie. We know your time is valuable, and we truly apologize for the extended wait that you experienced during your recent service appointments at our store.
We understand how upsetting this is, and would like to have your concerns addressed by our management team. For continued support, please feel welcome to email us at SocialCare@***.com with your contact information, the store location, the details of this experience, and any applicable invoice numbers. We value your business and hope to hear from you soon.
Thank you for choosing Tires Plus for your auto care needs. ^Sarah
Leesburg, Florida
Had wheel alignment 6 months ago drove away car vibrating brought it to my mechanic he changed upper lower tie rods bring it back tell them air low on passenger side and need alignment I get in car
User's recommendation: Never go there
Hello there, we appreciate you for sharing this with us. Our goal is to provide excellent service to each of our customers, and regret hearing that this service did not meet your expectations.
We understand how upsetting this has been, and would like to hear more details regarding this visit to our store. For continued support, please feel welcome to email us at socialcare@***.com with your contact information, store location, the details of your experience, and any related invoice number. We value your business, and hope to receive your email soon.
Thank you for choosing Tires Plus for your auto care needs. ^Sarah
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Satellite Beach, Florida
Had heater lines replaced for 540.00 dollars and now they say my heater core is bad. Never did it before the work done. I don't know what they are doing except hide a mistake. Whomever is the boss
User's recommendation: Don't go and find a good mechanic and good tire place. Not good. Have a good day!
Hello Ginnie, Thank you for sharing the details of your experience. We pride ourselves on delivering nothing but the best in product and service quality, and apologize for any dissatisfaction.
We understand how upsetting this is, and would like to have our management team address your concerns. Please feel welcome to email us at SocialCare@***.com with your contact information, store location, the details of this experience, and your invoice number, and we will be happy to assist you further. We hope to hear from you soon, and look forward to working with you to resolve this.
Thank you for being a valued Tires Plus customer. ^Sarah
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Augusta (Richmond County), Georgia
Taken advantage of
This is about my 2015 Nissan Altima. I took it in to Tire Plus on Peach Orchard Road for an oil change and brakes.
I also ask the technician to do a Tuneup and he asked me was anything going wrong with the car, I told him no I just want to check everything out. The technician then said lets do a diagnostic test and I said okay. After the diagnostic he came up with 5100 dollars he changed me for my car. Since then the diagnostic was did mid December, what ever they did my car sounds trouble and it trembles.
Saturday December 31 I took it back due to the car trembling and the technician said it is due to the motor mount has worn and he stated that will be 800 dollars. I called today to let the technician know that my brakes sound very bad. Like they are scrubbing when I mesh on brakes at the red light or, when Im stopping period. I am very disappointed, my car should be running like new car all the money I had to pay.
I need some assistance in this matter.
I feel like I have been taken advantage of being a female. Please help.
- Conveniency
- Theft of part
Preferred solution: Full refund
User's recommendation: To make sure to ask questions don’t just take the technical advice get a second opinion and also take a male with you for some reason they get over on a female because they know you don’t know anything about your car
Hi Cassandra, our goal is to provide excellent service to each of our customers, and we apologize for any inconvenience you may have encountered. We'd like to learn more about your experience involving one of our stores.
Please email us at socialcare@***.com with the complete details, store's full address, your contact information, and any related invoice numbers.
You are a valued Tires Plus customer and we hope to hear from you soon. ^Jason
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Tire came off
Preferred solution: Full refund
Hello Joseph, we are sorry to hear of this experience you have described and would be happy to ensure this is addressed by the appropriate team. Please email us at socialcare@***.com with the complete details, store's full address, your contact information, and your invoice number.
You are a valued Tires Plus customer and we hope to hear from you soon. ^Jason
Atlanta, Georgia
Complaint about appointment and service
I was called by manager I believe from TirePlus whom asked me about the service and situation at hand. After finding out I had to go to Firestone to get resolved they called there to see about a discount on the tires I had to purchase there.
I recieved a discount, but I was expecting to hear back from TirePlus headquarters after making complaint about time I missed from wirk two days that I might get compensation for inconvenience but I didn't. One day was bad enough but two days wasn't unacceptable. So I guess my complaint didn't get fully addressed as the discount didn't really help make the difference in what time I lost and wages being inconvenient.
Never going back to that location again especially after this whole scenario and end results of 10% discount. Sorry but no thanks.
User's recommendation: Not really
Hello there, thank you for reaching out to us regarding this concern. We are sorry to hear of any issues with your service at our store, and truly apologize for any inconvenience.
We understand your frustration, and would like to have our management team look into this. For continued support, please feel welcome to email us at SocialCare@***.com with your contact information, the store location, the details of this experience, and your invoice number. We value your business, and want to ensure your satisfaction.
Thank you for choosing Tires Plus for your auto care needs. ^Sarah
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Philadelphia, Pennsylvania
Unbelieveable wait time
I scheduled an appointment 1/21/2024 to have two front tires installed appointment time 2:00pm it is now 1/23/2024 %;00pm and i still don't have my truck...I did receive a call today @ 1:00pm telling a 1200.00 worth of work that needs to be done...at this point I told the tech to install the tires and I will have my mechanic fix the problem in a timely manner..I was told in a couple of hrs the tires will be installed..I just reached out to the tech he tells me by 7:00pm my truck will be ready in a nasty tone if i might add...
Hello Tamara, Thank you for sharing this with us. We know your time is valuable, and we truly apologize for the extended wait and poor customer service that you experienced during your recent tire service appointment at our store.
We understand how upsetting this is, and would like to have your concerns addressed by our management team. For continued support, please feel welcome to email us at SocialCare@***.com with your contact information, the store location, the details of this experience, and invoice number. We value your business and hope to hear from you soon.
Thank you for choosing Tires Plus for your auto care needs. ^Sarah
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Hello Marylou, we apologize that this has been your experience after radiator and thermostat service at one of our locations. We understand your frustration and want to ensure this is addressed.
Please feel free to email us at socialcare@***.com with your contact information, invoice number from service, address of the store in question, and full details of your experience.
We look forward to assisting you and thank you for choosing Tires Plus. ^Nichollas